How long is too long for a service

hairyslug

I dropped my car in for a service under warranty on monday, there was a small issue that I wanted fixed, was told it would be ready by the evening.
Roll on Monday evening and was told no, theres a delay, the excuse was good enough for me. I was told though that it would be done first thing Tuesday.
Roll on Tuesday, I call, wasnt talking to the same guy but was told it was inline to be done sometime Tuesday, I explained that I was told it would be the first one done but that was shrugged off with "sorry, thats not on my notes"
Tuesday evening, no sorry, itll be done Wednesday.
Wednesday, another car is on the ramp but we should get it done this evening.
Today, yeah still not done, hopefully today, just waiting on the same car thats been on the ramp since monday to come off so they can do mine.
What can do I to get them to hurry up, I feel I have been very patient with all of this but they are starting to take the piss.

hairyslug

OSI wrote: »

What are you actually getting done? A service wouldn't be done under warranty and is usually a 1-hour job if it's just the regular oil and filter change job most get done.

Sorry, not a service, a bearing replaced

Henry Ford III

What sort of bearing? Ball or big end?

hairyslug

Henry Ford III wrote: »

What sort of bearing? Ball or big end?

Front ball

bazz26

Call the service manager and ask them what is the hold up, you need your car back. Could be a part availability issue or the time of year when they are short staffed due to holidays. That's understandable but they should be keeping you informed of this rather than saying nothing and having you chase them.

FortySeven

Probably part is on back order. Poor communication if so.

coylemj

OP's car is a warranty job, the garage will have to invoice the distributor and probably won't get paid for a couple of months whereas the other customers are paying when they collect their cars - guess who gets priority?

hairyslug

I think they are taking the piss with me.

Ive been told the part was in, I waiting to drop the car in until they had it.

Every time I call, from Monday through to today, I have been told the same car is on the ramp and as soon as thats fixed mine will be next.

This feels more like im having a bitch but Im wondering what I can do for them to get it done

FortySeven

coylemj wrote: »

OP's car is a warranty job, the garage will have to invoice the distributor and probably won't get paid for a couple of months whereas the other customers are paying when they collect their cars - guess who gets priority?

Can't say I've seen this. Warranty parts are often not the same as the usual parts you would fit. Warranty also dictates that associated parts that would normally be reused have to be replaced. This ends up with a parts list of 10 to 15 components instead of 1 and a job being held up due to a clip or a screw being on back order. Most likely due to the fact that it is not a common part.

GustavoFring

If it's a manufacturers warranty take the car back and go somewhere else.

If it's a garage warranty it sounds like they're just stringing you along.

porsche boy

Have you a replacement car off them? If yes then keep on driving, if no then inform the service manager you will start keeping receipts from the taxis you have has to take and expect reimbursement.

whippet

porsche boy wrote: »

Have you a replacement car off them? If yes then keep on driving, if no then inform the service manager you will start keeping receipts from the taxis you have has to take and expect reimbursement.

I wouldn't hold out for taxi receipts to be reimbursed .. never heard of that being done

Special Circumstances

porsche boy wrote: »

Have you a replacement car off them? If yes then keep on driving,

porsche boy

whippet wrote:

I wouldn't hold out for taxi receipts to be reimbursed .. never heard of that being done

Neither would I but it puts pressure on the garage to resolve the situation and adding comments like 'my brother, a lawyer said I should keep all receipts bla bla' can prod them too.

Dubwat

I don't know much about cars but I'd add my recent experience. NCT is due soon so got an oil change and asked him to have a look underneath the car because I've failed before on CV boots (?) being torn & a brake line leaking.

Can't really read my mechanic's writing but I think I got:
- Front Drop links x 2
- Front wishbone bushes x 2
- (LH?) Left hand track rod end
- C??

Left it in a 12 noon and got it back same day at 5.30pm. And, even at that, the wrong parts had apparently been delivered! Think he gets his deliveries at 11am.


Edit: My timeline is a bit misleading. I got the oil change on, say, a Monday and the mechanical repairs were done 2 days later on, say, Wed. The car was returned to me between the oil change and mechanical repairs. Sorry for any confusion.