ordered something online,still havnt received it 7 weeks later

lifeandtimes

Hi,

I was hopeing someone can help me with this.

7 weeks ago i was on facebook and a suggested page popped up that was an online shop selling differnt kind of things etc and somthing caught my eye.

I clicked no the page and went to thep ic of the item i liked and then clicked the link to the pages website to purchase this, page seems legit and such and made my payment and got a confirmation email etc but no tracking number. Their page advises delivery within 2 weeks sometimes longer depending.

2 weeks later nothing was deliver so i contact them throguh their facebook page, they were apologetic and said as soon as they had an update with the tracking number they would get in touch.

Didnt hear back after a few days and contacted them again and they said the same again. I check their page on facebook again and could see lots of complaints of lond delivery time and some people not getting anything at all, they are commenting saying pm them etc.

I went to the website and tired to cotnact them through the email address as they are the only contact and each email bounces back.

Iv emailed them numerous times on facebook again and they are ignoring me.

7 weeks later i still have nothing.

where do i go from here, is there somewhere i can report this? Granted its not a lot of money but thats not the point, i feel like i have no idea were to go to get assistance on this

L1011

Credit/debit card chargeback.

lifeandtimes

L1011 wrote: »

Credit/debit card chargeback.

i thought that was only possible on direct debits or standing orders, not card payments

intheclouds

Ask your credit card company to initiate a charge back on the basis of goods/services not received.

L1011

lifeandtimes wrote: »

i thought that was only possible on direct debits or standing orders, not card payments

No, in fact it was not available on direct debits until SEPA came in. It has been available on card payments for decades.