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Cancelling my Homephone but retaining my broadband

  • 08-07-2016 1:14pm
    #1
    Johnnybe
    Registered Users, Registered Users 2 Posts: 1 ✭


    Hi there,

    I was in contact with EIR yesterday and was told that I could cancel my "eircom talk off peak" subscription and retain my "broadband advanced" subscription at a fee of 27.86€ pm. When I went about cancelling my homephone today I've been told that i cant keep my current broadband package. 
    Which is it and why do two different departments give different "advice".


Comments

  • #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Johnnybe wrote: »
    Hi there,

    I was in contact with EIR yesterday and was told that I could cancel my "eircom talk off peak" subscription and retain my "broadband advanced" subscription at a fee of 27.86€ pm. When I went about cancelling my homephone today I've been told that i cant keep my current broadband package. 
    Which is it and why do two different departments give different "advice".
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Johnnybe,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. [/font]
    [font=Verdana, sans-serif]Sincere apologies for any confusion caused, I'm afraid we do not offer any standalone broadband packages, you would need to retain the line. You can view the different options available to you here https://www.eir.ie/broadband-only/[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • #3
    pmce4
    Registered Users, Registered Users 2 Posts: 409 ✭✭pmce4


    Eir: Pamela wrote: »
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Johnnybe,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. [/font]
    [font=Verdana, sans-serif]Sincere apologies for any confusion caused, I'm afraid we do not offer any standalone broadband packages, you would need to retain the line. You can view the different options available to you here https://www.eir.ie/broadband-only/[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    This must be a new eir change because I have a broadband only contract.


  • #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    pmce4 wrote: »
    Eir: Pamela wrote: »
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Johnnybe,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. [/font]
    [font=Verdana, sans-serif]Sincere apologies for any confusion caused, I'm afraid we do not offer any standalone broadband packages, you would need to retain the line. You can view the different options available to you here https://www.eir.ie/broadband-only/[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    This must be a new eir change because I have a broadband only contract.
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Unfortunately this service is no longer available and a line would be required [/font][font=Verdana, sans-serif]pmce4,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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