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price rise

  • 06-07-2016 9:37am
    #1
    charliepsmith
    Registered Users, Registered Users 2 Posts: 8 ✭


    I have just received a letter stating that my bill will go up by €8 a month to receive FREE eir sport. I am absolutely livid. How can you introduce something i didnt sign up for or want and charge me extra for it. Unbelievable!!!! If i wanted a sports package i would have signed up for a sports package. The only way i can watch the sports is on a pc or tablet as i dont have a skybox or eirvision tv. Why would i watch football on a small screen when i have a perfectly good 42inch tv. I searched for a long time to get a package which suited me and Eir just change it and put the price up. I want to cancel my contract straight away and will never use another Eir product. €8 a month might not be a lot to some people but it all adds up at the end of the year.


Comments

  • #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    charliepsmith wrote: »
    I have just received a letter stating that my bill will go up by €8 a month to receive FREE eir sport. I am absolutely livid. How can you introduce something i didnt sign up for or want and charge me extra for it. Unbelievable!!!!  If i wanted a sports package i would have signed up for a sports package. The only way i can watch the sports is on a pc or tablet as i dont have a skybox or eirvision tv. Why would i watch football on a small screen when i have a perfectly good 42inch tv.  I searched for a long time to get a package which suited me and Eir just change it and put the price up. I want to cancel my contract straight away and will never use another Eir product.  €8 a month might not be a lot to some people but it all adds up at the end of the year.
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]charliepsmith,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch.[/font]
    [font=Verdana, sans-serif]I'm so sorry to hear you feel this way, and I apologise for any inconvenience caused. We do appreciate your feedback and I will relay this to the relevant department. [/font]
    [font=Verdana, sans-serif]I would recommend contacting our loyalty team on 1800307183 to discuss the options available to you. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • #3
    charliepsmith
    Registered Users, Registered Users 2 Posts: 8 ✭charliepsmith


    I rang the number staright away. But due to a high number of calls i was unable to talk to anyone. I am waiting for a call back. I assume i am not the only person who isnt happy.


  • #4
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    charliepsmith wrote: »
    I rang the number staright away. But due to a high number of calls i was unable to talk to anyone. I am waiting for a call back. I assume i am not the only person who isnt happy.
    I am very sorry to hear this charliepsmith,

    Unfortunately during busier times we may be busy but as soon as an agent is available they will contact.

    I completely understand your frustration and I will be sure to relay this feedback onto the relevant department.

    Kind Regards,
    Ciara.


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