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Last Week's Top Five Queries (Week Ending 27.06.2016 - 03.07.2016)

  • 01-07-2016 2:27pm
    #1
    Irish Water: Alex
    Closed Accounts Posts: 78 ✭✭


    Question 1: I think I may be sharing my meter with my neighbour. Can you look into this for me?

    Thanks for getting in touch.

    We can certainly look into this for you.

    Would you mind providing the following details by PM and we will be able to look into this?

    - Name;
    - Address;
    - Contact number; and
    - Confirm if you are the account holder.

    Question 2: Is Irish water still charging?

    We will continue to issue bills to Irish Water customers for the 5th billing cycle. This covers water usage up to the 31st of March. Bills up until this date should be paid. Once this bill cycle is complete, billing will be suspended.

    Question 3: What billing cycle are we in as I have made payments but they aren’t showing on my account?

    Thank you for your query.

    Billing commenced in January 2015 and there have been a total of 5 billing cycles so far.
    If you would like us to look into this, would you mind providing the following details by PM?

    - Name;
    - Address;
    - Contact Number; and
    - Confirmation that you are the account holder.

    Question 4: Are Irish Water responsible for Road Drainage?

    Thank you for your query.

    Irish Water are responsible for certain aspects of drainage, whilst the Local Authority are responsible for others.

    If you would like to specify the type of drain you are referring to via PM, we can look into this for you.

    Question 5: Are Irish Water still installing water meters? 

    Thank you for your query.

    Irish Water are continuing to install water meters across Ireland under the Water Services Acts, 2007 - 2013.

    Water meters are an important tool for providing information about household water usage. This information can help Irish Water take steps to reduce leakage both in the public distribution system and within customer properties, as per our First Fix Free Scheme. For more information, please see here.

    The installation of water meters can also help customers monitor their water usage and, if they wish, implement water conservation measures to lower their consumption of water and reduce water bills.


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