Diagnostics cable trouble

blade1

Lonelec cable won't connect to my laptop.
Also tried a different brand diagnostics cable and same problem.
I get this blue screen.
Never have this when connecting any other devices.


Its an asus laptop with windows 10.
I have tried both cables on someone else laptop with windows 7 and they worked no bother.

I think this error in my event viewer is the problem but not sure how to sort it.
I put this in motors forum hoping someone has came across this problem before.

shietpilot

Your computer is crashing due to some paging fault but the error in Event Viewer is related to the software for your touch pad.

Try 2 things:

1. Disable paging
Press the Windows key
Search for System and click it
Click on Advanced system settings
Go to the Advanced tab
Under Performance click Settings...
Go to the Advanced tab
Under Virtual Memory click Change...
Untick Automatically manage paging file size for all drives
Make sure C: drive is selected in the list
Select No paging file
Click Set
Click OK

Close all the windows and restart your computer, see if it helps. Re-enable everything you did if it doesn't help.

2. Turn off touch pad software

Find the icon for the touch pad software on your Windows taskbar in the task tray. Right click and try to exit/quit it.

fancy pigeon

Full guide on Google, word for word, plus additional material if that doesn't work

Off the top of my head... Have the drivers become corrupted? Can you run in compatibility mode?

blade1

shietpilot wrote: »

Your computer is crashing due to some paging fault but the error in Event Viewer is related to the software for your touch pad.

Try 2 things:

1. Disable paging
Press the Windows key
Search for System and click it
Click on Advanced system settings
Go to the Advanced tab
Under Performance click Settings...
Go to the Advanced tab
Under Virtual Memory click Change...
Untick Automatically manage paging file size for all drives
Make sure C: drive is selected in the list
Select No paging file
Click Set
Click OK

Close all the windows and restart your computer, see if it helps. Re-enable everything you did if it doesn't help.

2. Turn off touch pad software

Find the icon for the touch pad software on your Windows taskbar in the task tray. Right click and try to exit/quit it.

Thanks i'll try that!
Not sure if the error in the event log is connected or not but its the only discrepancy i can see.
I have tried downloading the driver for the cable manually but just as its about to finish, it triggers the blue screen again.

The cables are fine, as i have used them to remap twice already using someone elses laptop.

blade1

fancy pigeon wrote: »

Full guide on Google, word for word, plus additional material if that doesn't work

Off the top of my head... Have the drivers become corrupted? Can you run in compatibility mode?

I'll have to look up compatibility mode.
Not sure about drivers being corrupt, cables just won't work on my laptop.
I even uninstalled drivers and downloaded them separately without the cable plugged in.
Then when I plugged the cable back in, i got the blue screen again.
It will be a few hours before i can get to my laptop to try out your tips.

blade1

Ok, finally got it working.
After trying all the paging settings i ended up reinstalling Windows 10 and all good now.
Thanks for your input lads, I appreciate it a lot!!;)

dieselbug

blade1 wrote: »

Ok, finally got it working.
After trying all the paging settings i ended up reinstalling Windows 10 and all good now.
Thanks for your input lads, I appreciate it a lot!!;)

Some diagnostic software, interfaces are not yet fully compatible with windows 10

shietpilot

blade1 wrote: »

Ok, finally got it working.
After trying all the paging settings i ended up reinstalling Windows 10 and all good now.
Thanks for your input lads, I appreciate it a lot!!;)

Reinstalling was probably the best thing you could do! Nothing better than a fresh system

I actually use my diagnostics tools on a Windows XP virtual machine. I installed VirtualBox onto my laptop and then installed Windows XP and all the tools there. It's a very good idea because the automotive software generally works very good on XP and the virtual machine can be easily copied to another computer