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Komplett: UPS lost/stolen package help?

  • 27-06-2016 2:02pm
    #1
    dm789
    Registered Users, Registered Users 2 Posts: 3 ✭


    I ordered a new phone of Komplett.ie on 14/06/16 and was out for delivery on the 17/06/16 but no one ever came. Same thing happened to following Monday so I got in contact and they told me they couldn't fine the package.

    I went back to Komplett and I asked them to place a tracer on the package on 21/06/16, they said they placed it but it was never placed until this morning. They also won't send me a replacement or refund until UPS find it or report it missing/stolen. It's been 2 weeks since I ordered and I was wondering if anyone else had similar issues.


Comments

  • #2
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Have you got the tracking code yourself? If the carrier havent marked it as delivered it should be pretty cut and dry as its Kompletts problem not yours.


  • #3
    Lenny
    Moderators, Music Moderators, Recreation & Hobbies Moderators Posts: 9,389 Mod ✭✭✭✭Lenny


    perhaps maybe go to your visa card company and seek a charge back due to no delivery...


  • #4
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Lenny wrote: »
    perhaps maybe go to your visa card company and seek a charge back due to no delivery...

    Bit early for that, its only been 10 days since dispatch.


  • #5
    dm789
    Registered Users, Registered Users 2 Posts: 3 ✭dm789


    Emailed them now asking for a refund immediatly and will get a reply by tomorrow


  • #6
    dm789
    Registered Users, Registered Users 2 Posts: 3 ✭dm789


    ED E wrote: »
    Have you got the tracking code yourself? If the carrier havent marked it as delivered it should be pretty cut and dry as its Kompletts problem not yours.

    It was out for delivery that Friday and it was never delivered, they never marked it as delivered as well. Checked the tracking this morning and it said an investigation for the lost package has started at 5:30. When I was in contact with UPS in the Dublin Depot I was asked what was in the box and the guy said they hired a sub contractor to complete the delivery and mentioned the possibilty of him stealing it


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