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High first bill

  • 27-06-2016 12:02pm
    #1
    Registered Users, Registered Users 2 Posts: 1,867 ✭✭✭


    Hi I signed up online for the €25 a month deal. I've received my first bill which is nearly seven times that amount. I'm getting nowhere with the countless agents I've spoken to in customer care. Can you please look into this. I've sent a pm to Stacey. Thanks


Comments

  • Closed Accounts Posts: 186 ✭✭eir: Stacey


    Hi there. I have responded to your PM in relation to this. Stacey


  • Registered Users, Registered Users 2 Posts: 1,867 ✭✭✭lorweld


    Hi there. I have responded to your PM in relation to this. Stacey

    Thanks Stacey. Can you get back to me asap please. I want to cancel the DD if it's not resolved today. Why would I sign up to pay over €130 for a service that's being heavily advertised on the tv for €30 and online for €25.


  • Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    lorweld wrote: »
    Hi there. I have responded to your PM in relation to this. Stacey

    Thanks Stacey. Can you get back to me asap please. I want to cancel the DD if it's not resolved today. Why would I sign up to pay over  €130 for a service that's being heavily advertised on the tv for €30 and online for €25.
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]lorweld,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]We are waiting for an update from our online sales team, as soon as they update us we will be in contact via PM[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • Registered Users, Registered Users 2 Posts: 1,867 ✭✭✭lorweld


    lorweld wrote: »
    Hi there. I have responded to your PM in relation to this. Stacey

    Thanks Stacey. Can you get back to me asap please. I want to cancel the DD if it's not resolved today. Why would I sign up to pay over  €130 for a service that's being heavily advertised on the tv for €30 and online for €25.
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]lorweld,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]We are waiting for an update from our online sales team, as soon as they update us we will be in contact via PM[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Great thanks. 


  • Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    lorweld wrote: »
    lorweld wrote: »
    Hi there. I have responded to your PM in relation to this. Stacey

    Thanks Stacey. Can you get back to me asap please. I want to cancel the DD if it's not resolved today. Why would I sign up to pay over  €130 for a service that's being heavily advertised on the tv for €30 and online for €25.
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]lorweld,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]We are waiting for an update from our online sales team, as soon as they update us we will be in contact via PM[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Great thanks. 
    No problem  lorweld,


    -Pamela 


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  • Registered Users, Registered Users 2 Posts: 1,867 ✭✭✭lorweld


    Hi just wondering if you've got an update yet and if not can you chase it up please.


  • Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    lorweld wrote: »
    Hi just wondering if you've got an update yet and if not can you chase it up please.
    Hi  lorweld,


    I have sent you a PM.

    -Pamela 


  • Registered Users, Registered Users 2 Posts: 1,867 ✭✭✭lorweld


    Hi  lorweld,


    I have sent you a PM.

    -Pamela 

    I've sent you a pm back.


  • Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    lorweld wrote: »
    Hi  lorweld,


    I have sent you a PM.

    -Pamela 


    I've sent you a pm back.
    Thanks  lorweld :D


    -Pamela


  • Registered Users, Registered Users 2 Posts: 1,867 ✭✭✭lorweld


    After being assured my issue was resolved. €136 was taken from my account today! Also I rang to cancel the direct debit last week with one of your agents but this obviously wasn't adhered to and money was taken from my account. I'm really angry over all this and am at the end of my tether. I want this resolved today or im making a complaint to comreg. I've being more than patient. 


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  • Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    lorweld wrote: »
    After being assured my issue was resolved. €136 was taken from my account today! Also I rang to cancel the direct debit last week with one of your agents but this obviously wasn't adhered to and money was taken from my account. I'm really angry over all this and am at the end of my tether. I want this resolved today or im making a complaint to comreg. I've being more than patient. 
    Hi  lorweld,

    I have replied to your PM.

    -Pamela 


  • Registered Users, Registered Users 2 Posts: 1,867 ✭✭✭lorweld


    Hi  lorweld,

    I have replied to your PM.

    -Pamela 
    I have sent you another pm.


  • Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    lorweld wrote: »
    Hi  lorweld,

    I have replied to your PM.

    -Pamela 
    I have sent you another pm.
    No problem  lorweld,


    -Pamela 


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