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Mobile phone bought in Argos

  • 23-06-2016 10:22am
    #1
    5star02707
    Registered Users, Registered Users 2 Posts: 2,467 ✭✭✭


    Got a problem with my S7 edge screen. A white line appeared across the screen for no reason, bought it in Argos and going to see if i can exchange it later on. Anyone knows how they will respond? Am i under my rights to ask for an exchange even after 30 days of purchase?


Comments

  • #2
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    You have no right to demand an exchange but Argos are excellent in cases like this.


  • #3
    5star02707
    Registered Users, Registered Users 2 Posts: 2,467 ✭✭✭5star02707


    thank you will try and see how it goes, hopefully they can exchange it for me, still under warranty as phones usually have 1-2 years from manufacturer.


  • #4
    VincePP
    Closed Accounts Posts: 982 ✭✭✭VincePP


    5star02707 wrote: »
    thank you will try and see how it goes, hopefully they can exchange it for me, still under warranty as phones usually have 1-2 years from manufacturer.

    If its a simple fix, they will get samsung to fix it.

    Look at it another way -
    If you buy a car and the bumper comes loose after a couple of months, you get a repair, not an exchange.

    So if its something that is repairable to a state that is good enough for the use it was intended, then that is what you are entitled to


  • #5
    coylemj
    Registered Users, Registered Users 2 Posts: 25,622 ✭✭✭✭coylemj


    Brodie High Stack wrote: »
    You have no right to demand an exchange but Argos are excellent in cases like this.

    +1 Every time a thread of this sort is opened - 'I bought xxxxx in Argos and it's faulty, what are they like for a refund or exchange?', the answer is the same as above.

    OP, read this thread from last month and you'll be reassured, it contains about 5 or 6 posts in praise of Argos' returns policy.....

    http://www.boards.ie/vbulletin/showthread.php?t=2057601125

    It's one of the reasons I bought a TV for the bedroom from them recently even though it was cheaper on Amazon UK.


  • #6
    Cerco
    Registered Users, Registered Users 2 Posts: 2,063 ✭✭✭Cerco


    http://www.boards.ie/vbulletin/showthread.php?t=2057610984

    See above. Not always ready to resolve issues.


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  • #7
    coylemj
    Registered Users, Registered Users 2 Posts: 25,622 ✭✭✭✭coylemj


    Cerco wrote: »
    http://www.boards.ie/vbulletin/showthread.php?t=2057610984

    See above. Not always ready to resolve issues.

    The thread you're linking to proves that their phone system is sh1te, that's all. Bring the item back to the store where you bought it and they will sort you out. OP in that thread said so about a fault with a previous item he bought with an extended warranty ....
    muffler wrote: »
    I recall buying an electric lawnmower from Argos in N.I. several years ago and I took out a 1 year extended warranty on it (2 years in total). near the end of the 2 year period smoke started coming out of the mower so I took it back to Argos in NI. and they replaced it there and then.


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