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No Service since last Thursday.

  • 20-06-2016 6:17pm
    #1
    emaherx
    Registered Users, Registered Users 2 Posts: 6,330 ✭✭✭


    Hi on Thursday evening someone crashed into the telephone pole across the road from my house. The line crossing the road is broken, this should be a simple issue except when I rang Eir on Friday and gave them my details, phone number/account number, they told me that they have no record of my phone number or account number. I was also told that they would call me back, but they still have not.

    I am an Eir customer, and read the details direct from my Eir Bill. Please could someone help with this issue. 

    I have also logged a fault online.
     


Comments

  • #2
    eir: Stacey
    Closed Accounts Posts: 186 ✭✭eir: Stacey


    Hi emaherx, I'm very sorry to hear this. I can appreciate your frustartion completely. If you would like to PM your account number I can look into this. Stacey


  • #3
    emaherx
    Registered Users, Registered Users 2 Posts: 6,330 ✭✭✭emaherx


    eir: Stacey wrote: »
    Hi emaherx, I'm very sorry to hear this. I can appreciate your frustartion completely. If you would like to PM your account number I can look into this. Stacey

    Thanks, details sent by PM


  • #4
    eir: Stacey
    Closed Accounts Posts: 186 ✭✭eir: Stacey


    Great. I will look into this & get back to you shortly with an update. Stacey


  • #5
    emaherx
    Registered Users, Registered Users 2 Posts: 6,330 ✭✭✭emaherx


    eir: Stacey wrote: »
    Great. I will look into this & get back to you shortly with an update. Stacey

    Another week still no service. Someone came out and looked at the pole, but no sign of a repair. Think my next call to Eir will be to cancel.

    I was already annoyed at having to pay the same as eFiber customers just to get 1.5mb, but now that I have had so much trouble logging a fault and having to wait so long to get service restored, doesn't inspire me to want to remain a customer.


  • #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    emaherx wrote: »
    eir: Stacey wrote: »
    Great. I will look into this & get back to you shortly with an update. Stacey

    Another week still no service. Someone came out and looked at the pole, but no sign of a repair. Think my next call to Eir will be to cancel.

    I was already annoyed at having to pay the same as eFiber customers just to get 1.5mb, but now that I have had so much trouble logging a fault and having to wait so long to get service restored, doesn't inspire me to want to remain a customer.
    [font=Verdana, sans-serif]I'm afraid some repairs will not be straightforward and can take longer to resolve [/font][font=Verdana, sans-serif]emaherx.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I can understand your frustration with this and I would recommend troubleshooting any speed issues you are experiencing with the broadband technical support team. You can contact them directly on 1890260260 or 1901 option 2.[/font]
    [font=Verdana, sans-serif]Bundle speeds are advertised, sold and provided on the term of up to and unfortunately speeds are not guaranteed.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]- Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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  • #7
    emaherx
    Registered Users, Registered Users 2 Posts: 6,330 ✭✭✭emaherx


    Eir: Pamela wrote: »
    [font=Verdana, sans-serif]I'm afraid some repairs will not be straightforward and can take longer to resolve [/font][font=Verdana, sans-serif]emaherx.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I can understand your frustration with this and I would recommend troubleshooting any speed issues you are experiencing with the broadband technical support team. You can contact them directly on 1890260260 or 1901 option 2.[/font]
    [font=Verdana, sans-serif]Bundle speeds are advertised, sold and provided on the term of up to and unfortunately speeds are not guaranteed.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]- Pamela [/font]

    [font=Verdana, sans-serif] [/font]

    Some repairs are straight forward. The wire that used to go from the pole to my house is no longer there!


  • #8
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    emaherx wrote: »
    Eir: Pamela wrote: »
    [font=Verdana, sans-serif]I'm afraid some repairs will not be straightforward and can take longer to resolve [/font][font=Verdana, sans-serif]emaherx.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I can understand your frustration with this and I would recommend troubleshooting any speed issues you are experiencing with the broadband technical support team. You can contact them directly on 1890260260 or 1901 option 2.[/font]
    [font=Verdana, sans-serif]Bundle speeds are advertised, sold and provided on the term of up to and unfortunately speeds are not guaranteed.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]- Pamela [/font]

    [font=Verdana, sans-serif] [/font]

    Some repairs are straight forward. The wire that used to go from the pole to my house is no longer there!
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I will check the latest update on this fault now [/font][font=Verdana, sans-serif]emaherx [/font][font=Verdana, sans-serif]and be in touch via PM shortly.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela[/font]

    [font=Verdana, sans-serif] [/font]


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