New Connection

kav2011

I have been contacting IW almost every day for 2 weeks asking for an update on my new connection quote. Every time I ring I have been told I would be emailed with the quote before close of business that day. Once off the phone nobody gets back in touch or emails me the promised quote. I have a new house and the only thing stopping me moving in is that I do not have a water connection. I sent in the application months ago.

Can somebody please please look into this.

Irish Water: Niall

Hi kav2011,

Thanks for contacting us. We are sorry to hear that you have had this experience.

We can certainly look into this matter for you. Would you mind providing the following details via private message:

- Name;
- Address; and
- Contact Number.

Thanks in advance,
Niall

kav2011

Hi Niall,

Details sent via PM.

Irish Water: Niall

Hi kav2011,

Thanks for the update.

A member of out team will respond to your query shortly.

Thanks,
Niall

kav2011

Hi Niall,

I still haven't received anything like a response that explains the situation. 

I am being told it is with another department because i made a complaint about the quote. I didn't make a complaint and I haven't received the quote. When i said this nobody can tell me why it is with the finance department. I am told that nobody can contact the finance department! I said this in the PM to you but i got no reply.

I explained my urgency above, can somebody please please please take the initiative on this and get to the bottom of why my application is held up. I have explained my urgency above. I have heard of other people getting this within a few days. Mine is taking months.

Alan

Irish Water: Aaron P

Hi Alan,

Apologies for any inconvenience caused.

We are currently investigating this for you, and we will be in contact with you via PM today with an update.

Kind regards,
Aaron

kav2011

Hi Aaron,

Thank you. I will wait for the reply.

Alan

Irish Water: Niall

Hi Kav2011,

kav2011 wrote: »

Hi Aaron,

Thank you. I will wait for the reply.

Alan

A member of our team has repsonded to your private message.

Thanks,
Niall