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Increase in add on price

  • 13-06-2016 8:42pm
    #1
    delly
    Moderators, Home & Garden Moderators, Recreation & Hobbies Moderators Posts: 7,730 Mod ✭✭✭✭


    Hello Eir reps.

    On my last Eir bill I noted that the add on price for extra channels had gone up from €8 to €10. I am still in my promo period of discount, so the discount was still listed as €8. I rang your customer service team where by a rep said they would credit my account with the €2 over the 3 months remaining of the promo period, but as I had not been informed of the price increase, I was now entitled to break my contract. Can you confirm this is the case if I PM my details?


Comments

  • #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    delly wrote: »
    Hello Eir reps.

    On my last Eir bill I noted that the add on price for extra channels had gone up from €8 to €10. I am still in my promo period of discount, so the discount was still listed as €8. I rang your customer service team where by a rep said they would credit my account with the €2 over the 3 months remaining of the promo period, but as I had not been informed of the price increase, I was now entitled to break my contract. Can you confirm this is the case if I PM my details?
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]delly,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch.[/font]
    [font=Verdana, sans-serif]I'm so sorry to hear you are experiencing issues with your bill.[/font]
    [font=Verdana, sans-serif]What add on is this in relation to? There is a €2 promotion available at the minute that applies to the eir Vision experience pack however this is only available for duration of 3 months.[/font]
    [font=Verdana, sans-serif]Can you PM me your account number and I will take a look into this?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela[/font]

    [font=Verdana, sans-serif] [/font]


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