Only getting billed every six months

quad_red

Hi,

We moved both gas and electricity to Electric Ireland a while back. Ye manage to bill us every two months without fail for our electricity but despite numerous attempts at changing it you still are only billing us every six months for gas.

What is going on here? Is this some specific plan we've fallen in to? How can we get billed more frequently so we're not faced with mega bills every six months?

When I log into the electric ireland site and go into the gas account, it says the next bill will be:

Next bill (approx): 2nd Feb 2016

Quad_red

Electric Ireland: Brige N

Hi quad_red,

We're sorry to read this.

If you are registered for a standard bi-monthly plan with Electric Ireland, then you should be receiving a gas bill every two months, the same as your electiricty account.

In order for us to look into this for you, could you please send us a private message with the following details?

• Your full name
• Your account number
• The first line of your address
• Your contact number or date of birth
• Confirmation you are the account holder (a sentence stating this is sufficient)

We can then look into this matter for you.

Thanks,
Brige

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