Adverts.ie and faulty goods

ptyloch

Hi All,

I've bought an Iphone on Adverts, the phone from the outside is spotless, works fine aside from one thing. I can't make or receive phone calls due to the noise in the handset.

I've researched this issue and there is no definite fix, even Apple can't seem to give an answer.

I've contacted the seller, he is looking into it, he was coming back form holidays on Tuesday. I've sent him 2 messages through adverts since his last reply and got no answer.

What's my next step? Message him again, ask for a refund? Give him a timeline to respond and then take it to Paypal (I paid with Paypal, using my credit card)?

How much time would you allow for response before contacting Paypal?

I think I've found his phone number online, would you try calling it or stick to PM's on Adverts?


Thanks

firestarter51

ptyloch wrote: »

Hi All,

I've bought an Iphone on Adverts, the phone from the outside is spotless, works fine aside from one thing. I can't make or receive phone calls due to the noise in the handset.

I've researched this issue and there is no definite fix, even Apple can't seem to give an answer.

I've contacted the seller, he is looking into it, he was coming back form holidays on Tuesday. I've sent him 2 messages through adverts since his last reply and got no answer.

What's my next step? Message him again, ask for a refund? Give him a timeline to respond and then take it to Paypal (I paid with Paypal, using my credit card)?

How much time would you allow for response before contacting Paypal?

I think I've found his phone number online, would you try calling it or stick to PM's on Adverts?


Thanks

Open a case straight away with PayPal
It's a long process so may as well get the ball rolling

ED E

I'd allow 7 days from the time you bought it, then open a paypal dispute. That lets him know you're serious and as paypal is buyer leaning it should fairly light a fire under him.

firestarter51

ED E wrote: »

I'd allow 7 days from the time you bought it, then open a paypal dispute. That lets him know you're serious and as paypal is buyer leaning it should fairly light a fire under him.

If it's faulty
Open a dispute asap as it take time before you can escalate and five the seller time to respond

firestarter51

ED E wrote: »

I'd allow 7 days from the time you bought it, then open a paypal dispute. That lets him know you're serious and as paypal is buyer leaning it should fairly light a fire under him.

If it's faulty
Open a dispute asap as it take time before you can escalate and five the seller time to respond

Spocker

If you're still having issues with the seller, drop us an email on support@adverts.ie with a link to the ad. Don't wait any longer to open a dispute/case with PayPal too

bren2002

Does the seller have to actually do anything here? The purchaser should have fully checked the phone before buying it. I guess it might depend on the text of the ad. But buyer beware and all that.

firestarter51

bren2002 wrote: »

Does the seller have to actually do anything here? The purchaser should have fully checked the phone before buying it. I guess it might depend on the text of the ad. But buyer beware and all that.

Buyer beware ?
The seller is at fault if he listed it as a working phone he should check it's working before listing it for sale

Buyer has 6 months to return an item with PayPal if its faulty

bren2002

Morally you're probably right, but legally I'm not sure there is much the buyer can do against an individual (as opposed to a professional vendor).
Paying with PayPal was sensible in this case, but their service goes beyond the legal minimum and effectively begin a case against the seller, I think.

bigpink

Private sell the seller doesnt have to do anything

firestarter51

bigpink wrote: »

Private sell the seller doesnt have to do anything

he has to refund the paypal payment on return of the faulty phone
thats the whole idea of paypal to cover yourself and that cover lasts for 180 days

Spocker

An update from the OP would be useful here

stronglikebull

bigpink wrote: »

Private sell the seller doesnt have to do anything

Consumer law and Paypal's terms are two separate things, and Paypal does have a policy that protects buyers from faulty items like this, regardless of whether the seller is a business or a private individual. Consumer law does apply in the case of a private sale, but in a greatly diminished capacity.

firestarter51

Op should be updating
Ask for help on the 8th and then silence
Strange one