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Mobile App check-In Restrictions

  • 07-06-2016 4:55pm
    #1
    Peppa Pig
    Registered Users, Registered Users 2 Posts: 2,670 ✭✭✭


    I'm travelling in a few days with the family and cannot check in on the mobile app. Apparently "the app does not like children" were the exact words used by the AL customer service rep.

    Nor can I check in on a laptop and send the mobile boarding passes to the phone. I'm coming back on Ryanair and I can't use their app either, presumably for the same reason (still waiting on a answer).

    Anyone else experience this? I'm fairly sure I used mobile boarding passes before but am not sure.

    AL also told me that the app was essentially useless if you have kids.

    Strange in this day and age

    Edit - Ryanair told me it's because I requested wheelchair assistance. Neither of them haven't really thought this through. Disabled and children not given the same options as able bodied adults.


Comments

  • #2
    athtrasna
    Closed Accounts Posts: 13,420 ✭✭✭✭athtrasna


    Aer Lingus don't charge to check in at the airport, or to check in online and print your boarding passes at the airport so what's the problem?


  • #3
    Peppa Pig
    Registered Users, Registered Users 2 Posts: 2,670 ✭✭✭Peppa Pig


    The problem is I have to print out boarding passes when I could just use the app. If I have no cases I could go straight to security. In Faro there is a smaller queue for already checked in, than the need to check in queue.

    The issue is, why the hell are children excluded from using the app. The majority of people travelling over the summer will have kids and I find it bizarre that with such large advertising a lot of people are excluded from it.

    It is technically discrimination on the ground of age, imagine if they excluded OAPs from it.

    Ryanair is technically discrimination on the grounds of disability and is even more annoying. The excuse I got was the special assistance desks cannot recognise the mobile cards. Fair enough, but the check in desk in Faro is the special assistance desk. After a long web chat the guy offered free airport check in just for me and tell the others to find an internet cafe to print off their passes. Even more laughable is the fact that we know we will be sitting in row 32 or 33 as Ryanair reserve them for special assistance. I asked him to check me into those seats now but he refused and terminated the webchat :eek:


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