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Closed account and credit balance

  • 05-06-2016 9:32am
    #1
    PeadarB
    Registered Users, Registered Users 2 Posts: 364 ✭✭


    Hi Folks,
    As eir were unable to provide FTTH I moved my account to another provider who can provide this service in the next 10 days.
    I have received notification of a new bill and am advised to log on and view. I have a negative balance according to the notification email.
    Given that access to my eir account was rescinded instantly on cancellation of my subscription to eir how am I expected to check this final bill and request repayment?


Comments

  • #2
    Ally Dick
    Registered Users, Registered Users 2 Posts: 12,741 ✭✭✭✭Ally Dick


    Did the notification you received contain the account number ? You should ring 1901 and discuss it with them. I had a similar issue and I rang them, and received a cheque in the post within a month


  • #3
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    PeadarB wrote: »
    Hi Folks,
    As eir were unable to provide FTTH I moved my account to another provider who can provide this service in the next 10 days.
    I have received notification of a new bill and am advised to log on and view. I have a negative balance according to the notification email.
    Given that access to my eir account was rescinded instantly on cancellation of my subscription to eir how am I expected to check this final bill and request repayment?
    Hi  PeadarB,


    Thanks for getting in touch :) 
    Ally Dick is correct, our customer care team on 1901 will be able to arrange a cheque refund for you.

    -Pamela 


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