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Signed up to €25pm deal, first bill was €63.43

  • 31-05-2016 1:34pm
    #1
    j2dab
    Registered Users, Registered Users 2 Posts: 121 ✭✭


    3 May - 2 June= €63.43
    I was promised the following: €25 for 6 months and then switching to €85 per month. 
    Had a feeling this would not be straight forward. Can someone please look into it for me.
    Thanks 


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    j2dab wrote: »
    Account number: <snip>
    3 May - 2 June= €63.43
    I was promised the following: €25 for 6 months and then switching to €85 per month. 
    Had a feeling this would not be straight forward. Can someone please look into it for me.
    Thanks 
    Hi J2dab, 

    I've looked into this for you and can see you have been charged for an experience package add on for the television and a one off part period rental from 8/04 - 2/05 which has brought the price up. This part period rental is a one off and will not appear again. 
    I'm afraid the agent would not have been aware of this charge when ordering it as they would not know what billing cycle you enter. 

    I'd advise removing your account number from the post as it's public for all to see. 

    Thanks

    Tracey 


  • #3
    j2dab
    Registered Users, Registered Users 2 Posts: 121 ✭✭j2dab


    Hi Tracey
    Why would I be charged for an experience package add on? I agreed to the €25 flat rate. What does the experience package add on include?
    Also, what does the part period rental refer to? Should this not have been clarified when advertising the €25pm for 6m deal?
    Thanks


  • #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    I wouldn't be aware as to why this has been added to the account I'm afraid, it was placed with the original order. This link provides all the station included within the package - https://www.eir.ie/tv/channels/#eirvisionexperience If you wish to remove this the customer care team on 1901 will be able to arrange this for you. 

    The pert period rental is for the package and services you have received for a period of time (8/04 - 2/05) This first bill has more than one months service on it. Unfortunately this would not be able to be advertised as we wouldn't be aware of this when placing the order and customers can be billed at different amounts. This all depends on the billing cycle you enter when the order processes and no one can give you this information prior unfortunately. 

    Thanks 

    Tracey 


  • #5
    F1ngers
    Moderators, Computer Games Moderators Posts: 10,684 Mod ✭✭✭✭F1ngers


    Hi Tracey, if you can still edit your first post in this thread, you quoted the acc. no. of customer - please delete if possible.

    I've reported post too, Dav or Niamh can remove if you can't.


  • #6
    Boards.ie: Niamh
    Boards.ie Employee Posts: 12,597 ✭✭✭✭✭Boards.ie: Niamh
    Boards.ie Community Manager


    Account number has been removed now. 

    How can I? User's guide to some features on the new site



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  • #7
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Boards.ie: Niamh wrote: »
    Account number has been removed now. 
    Thanks Niamh,


    -Pamela


  • #8
    j2dab
    Registered Users, Registered Users 2 Posts: 121 ✭✭j2dab


    Ok. I just knew it wouldn't be a straight forward €25 every month. Not worth the time to call up and moan. I'll just bend over and take it. Thanks 


  • #9
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    j2dab wrote: »
    Ok. I just knew it wouldn't be a straight forward €25 every month. Not worth the time to call up and moan. I'll just bend over and take it. Thanks 
    Please don't hesitate to contact us should you have any further queries j2dab

    -Pamela 


  • #10
    j2dab
    Registered Users, Registered Users 2 Posts: 121 ✭✭j2dab


    Eir: Pamela wrote: »
    j2dab wrote: »
    Ok. I just knew it wouldn't be a straight forward €25 every month. Not worth the time to call up and moan. I'll just bend over and take it. Thanks 
    Please don't hesitate to contact us should you have any further queries j2dab

    -Pamela 
    Hi Pamela
    2nd bill came in. €35. Interesting, was meant to be €25. Whats the story now?
    Thanks


  • #11
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    j2dab wrote: »
    Eir: Pamela wrote: »
    j2dab wrote: »
    Ok. I just knew it wouldn't be a straight forward €25 every month. Not worth the time to call up and moan. I'll just bend over and take it. Thanks 
    Please don't hesitate to contact us should you have any further queries j2dab

    -Pamela 
    Hi Pamela
    2nd bill came in. €35. Interesting, was meant to be €25. Whats the story now?
    Thanks
    Hi j2dab,

    Can you PM me your account number and I will check this out for you?

    Kind Regards,
    Ciara.


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