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Help with an Apple Macbook

  • 25-05-2016 5:31pm
    #1
    chillywilly
    Registered Users, Registered Users 2 Posts: 2,794 ✭✭✭


    Hi,

    My dads laptop is showing a message instructing to turn it off and back on but it won't go away. See attached photos.

    Can anyone help?!

    Thanks


Comments

  • #2
    Squeeonline
    Registered Users, Registered Users 2 Posts: 2,570 ✭✭✭Squeeonline


    Possibly a failed update.

    As with most things mac, there's probably little you can do but take it to an apple store to be looked at by a "genius".


  • #3
    Riesen_Meal
    Registered Users, Registered Users 2 Posts: 10,580 ✭✭✭✭Riesen_Meal


    Looks like kernel panic, can you reinstall the OS off a key?


  • #4
    Alanstrainor
    Registered Users, Registered Users 2 Posts: 23,157 ✭✭✭✭Alanstrainor


    Fieldog wrote: »
    Looks like kernel panic, can you reinstall the OS off a key?

    Aye, whenever I see panics on these systems I have to wonder about the RAM. Could be a dead stick.


  • #5
    Alanstrainor
    Registered Users, Registered Users 2 Posts: 23,157 ✭✭✭✭Alanstrainor


    OP, if I was troubleshooting this I would first try and find out how much RAM is in the system, and whether it has 2 sticks. If it does have 2 separate sticks of RAM I would take one out and power the system on. If you still get panics, then I would replace the stick of RAM you removed, and remove the other stick. Then boot again. Hopefully the system will boot with one of the sticks removed.

    If this is the case then you'll need to source a new stick of RAM.


  • #6
    ZENER
    Registered Users, Registered Users 2 Posts: 6,163 ✭✭✭ZENER


    At what stage does the error appear ? During boot up or after the system has loaded ?

    Given the age of the machine I'm going with a bad hard disk but you can enter single user mode and run some diagnostics which might help.

    Ken


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