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Visa Debit contactless feature fails a lot

  • 25-05-2016 11:39am
    #1
    musiknonstop
    Registered Users, Registered Users 2 Posts: 289 ✭✭


    Hi, 

    I would guess that the contactless feature on my card fails 1 in 5 times. That seems high. For example today, the only time I've used it, I was asked to enter a pin for a €4 transaction. Is my card faulty?

    thanks


Comments

  • #2
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    musiknonstop wrote: »
    Hi, 

    I would guess that the contactless feature on my card fails 1 in 5 times. That seems high. For example today, the only time I've used it, I was asked to enter a pin for a €4 transaction. Is my card faulty?

    thanks
    Hi musiknonstop, 

    Thank you for contacting us here on Boards. 

    When you use your Visa Debit card and the contactless facility you will be asked to enter your PIN from time to time for security reasons. If you find that the contactless feature isn't working for you most of the time it may be damaged slightly, and you can request for a new Visa Debit card either by calling Bank of Ireland Direct on 0818 365 365 or on 365 Online through the Online Service Desk and Reorder ATM/Debit Card. 

    Please let us know if we can help with any other query. 

    Thanks,
    Sarah


  • #3
    musiknonstop
    Registered Users, Registered Users 2 Posts: 289 ✭✭musiknonstop


    Bank of Ireland: Sarah wrote: »
    musiknonstop wrote: »
    Hi, 

    I would guess that the contactless feature on my card fails 1 in 5 times. That seems high. For example today, the only time I've used it, I was asked to enter a pin for a €4 transaction. Is my card faulty?

    thanks
    Hi musiknonstop, 

    Thank you for contacting us here on Boards. 

    When you use your Visa Debit card and the contactless facility you will be asked to enter your PIN from time to time for security reasons. If you find that the contactless feature isn't working for you most of the time it may be damaged slightly, and you can request for a new Visa Debit card either by calling Bank of Ireland Direct on 0818 365 365 or on 365 Online through the Online Service Desk and Reorder ATM/Debit Card. 

    Please let us know if we can help with any other query. 

    Thanks,
    Sarah
    Thanks Sarah. 


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