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Boil Water Notice Discount

  • 18-05-2016 8:20am
    #1
    Riva10
    Banned (with Prison Access) Posts: 1,280 ✭✭✭


    I have just received my Water Bill for the current period )01/01/16 to 31/03/16). I am living in the Cloyne area which is on a boil water notice  since December.  Yet, there is no allowance for this.  Please explain.


Comments

  • #2
    Irish Water: Niall
    Closed Accounts Posts: 310 ✭✭Irish Water: Niall


    Hi Riva10,

    Thank you for contacting us.

    If a property is affected by a Boil Water Notice or Water Restriction Notice for more than 24 hours, a 100% discount is applied to water entering your property.

    Please accept my apologies if this is not the case. In order to look into this matter, would you mind providing the following details:

    - Name;
    - Address;
    - Contact Number; and
    - Confirmation that you are the account holder.

    Thanks in advance,
    Niall


  • #3
    Riva10
    Banned (with Prison Access) Posts: 1,280 ✭✭✭Riva10


    Irish Water: Niall wrote: »
    Hi Riva10,

    Thank you for contacting us.

    If a property is affected by a Boil Water Notice or Water Restriction Notice for more than 24 hours, a 100% discount is applied to water entering your property.

    Please accept my apologies if this is not the case. In order to look into this matter, would you mind providing the following details:

    - Name;
    - Address;
    - Contact Number; and
    - Confirmation that you are the account holder.

    Thanks in advance,
    Niall
    PM sent


  • #4
    Irish Water: Niall
    Closed Accounts Posts: 310 ✭✭Irish Water: Niall


    Hi Riva10,
    Riva10 wrote: »
    PM sent

    Thanks for that update.

    A member of our team will respond to your private message shortly.

    Thanks,
    Niall


  • #5
    Irish Water: Niall
    Closed Accounts Posts: 310 ✭✭Irish Water: Niall


    Hi Riva10,
    Riva10 wrote: »
    PM sent

    We don't seem to have received your private message. Would you mind resending this and we will be happy to assist you.

    Thanks in advance,
    Niall


  • #6
    Riva10
    Banned (with Prison Access) Posts: 1,280 ✭✭✭Riva10


    Irish Water: Niall wrote: »
    Hi Riva10,
    Riva10 wrote: »
    PM sent

    We don't seem to have received your private message. Would you mind resending this and we will be happy to assist you.

    Thanks in advance,
    Niall
    PM Resent


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  • #7
    Irish Water: Niall
    Closed Accounts Posts: 310 ✭✭Irish Water: Niall


    Hi Riva10,
    Riva10 wrote: »
    PM Resent

    Thank you for resending that. A member of our team has responded to your query via PM.

    Thanks,
    Niall


  • #8
    Riva10
    Banned (with Prison Access) Posts: 1,280 ✭✭✭Riva10


    Irish Water: Niall wrote: »
    Hi Riva10,
    Riva10 wrote: »
    PM Resent

    Thank you for resending that. A member of our team has responded to your query via PM.

    Thanks,
    Niall
    Received my updated bill on Monday giving me credit for the boil water notice in our area since December.  Total owed €00.00.  Received another bill this morning for €15.62. Even though "The boil water notice" was in place for the full 92 days.  Irish Water claims that the boil water notice was only in place for a total of 47 days.  It's a pity their customers were not informed.  Can this be re checked and ammended as I have no notion whatever of paying for water with sewrage in it. 


  • #9
    Irish Water: Mairead
    Closed Accounts Posts: 709 ✭✭✭Irish Water: Mairead


    Hi Riva10,

    A member of our team will update you on this via PM shortly.

    Kind regards,
    Mairead


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