How to dispute when a company claims you owe a bill

conspiracyinc

My father in law had a tv subscription with Virgin, they contacted him in January to let him know that they were discontinuing service in his area in April. He sent them a letter to cancel his subscription and cancelled his direct debit, and switched over to another provider. He began getting letters saying he owed them a final month's payment, which he disregarded assuming it was an error until they began stating it would be referred to a debt collection agency. Upon investigation it seems that they claim they had not received his letter of cancellation and only stopped service once the direct debit was cancelled. As a new service had been connected my FIL was none the wiser. Unfortunately, being an elderly person and not a computer user he had used pen and paper to correspond with them so has no back up of his letter. They do not accept that the account was cancelled and are continuing to pursue him. He's most upset, as a pensioner every penny counts, and cant understand why they wont accept his word that he did write. Is there anything he can do? It seems so unfair. Thank you in advance for any advice.

L1011

Their phone support is useless and the debt collectors won't care. The Talk To forum here is the only way left to get anything done; that or tweet Beardy (Richard Branson) about the damage they're doing to his reputation - you get a response pretty quick then!

my3cents

Explain what happened to comreg and see if they can help consumerline@comreg.ie .