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  • 16-05-2016 10:04am
    #1
    Yakuza
    Registered Users, Registered Users 2 Posts: 5,141 ✭✭✭


    I'd be fairly quick to complain here when I feel aggrieved about some aspect of service, but today it's the opposite.

    I got a text today to say there were insufficient funds in my current account to cover a DD that will be presented tonight, affording me the opportunity to transfer cash into it to cover the DD (due to a miscalculation I was a few euro short) but that's sorted now.

    It was the first such text I'd received and I just wanted to say fair play, nice to see the bank taking measures to reduce DD bounces and the associated charges / hassle.


Comments

  • #2
    The Voice of reason
    Registered Users, Registered Users 2 Posts: 119 ✭✭The Voice of reason


    Yakuza wrote: »
    I'd be fairly quick to complain here when I feel aggrieved about some aspect of service, but today it's the opposite.

    I got a text today to say there were insufficient funds in my current account to cover a DD that will be presented tonight, affording me the opportunity to transfer cash into it to cover the DD (due to a miscalculation I was a few euro short) but that's sorted now.

    It was the first such text I'd received and I just wanted to say fair play, nice to see the bank taking measures to reduce DD bounces and the associated charges / hassle.
    How did you sign up for that? I'd love something like that to be on the safe side!


  • #3
    Yakuza
    Registered Users, Registered Users 2 Posts: 5,141 ✭✭✭Yakuza


    The Voice of reason wrote: »
    Yakuza wrote: »
    I'd be fairly quick to complain here when I feel aggrieved about some aspect of service, but today it's the opposite.

    I got a text today to say there were insufficient funds in my current account to cover a DD that will be presented tonight, affording me the opportunity to transfer cash into it to cover the DD (due to a miscalculation I was a few euro short) but that's sorted now.

    It was the first such text I'd received and I just wanted to say fair play, nice to see the bank taking measures to reduce DD bounces and the associated charges / hassle.
    How did you sign up for that? I'd love something like that to be on the safe side!
    I didn't, to my knowledge!  I've been getting "Your eStatement is ready" texts for a while now, it might have been part of that.


  • #4
    The Voice of reason
    Registered Users, Registered Users 2 Posts: 119 ✭✭The Voice of reason


    Yakuza wrote: »
    The Voice of reason wrote: »
    Yakuza wrote: »
    I'd be fairly quick to complain here when I feel aggrieved about some aspect of service, but today it's the opposite.

    I got a text today to say there were insufficient funds in my current account to cover a DD that will be presented tonight, affording me the opportunity to transfer cash into it to cover the DD (due to a miscalculation I was a few euro short) but that's sorted now.

    It was the first such text I'd received and I just wanted to say fair play, nice to see the bank taking measures to reduce DD bounces and the associated charges / hassle.
    How did you sign up for that? I'd love something like that to be on the safe side!
    I didn't, to my knowledge!  I've been getting "Your eStatement is ready" texts for a while now, it might have been part of that.
    Thanks a mill


  • #5
    Bank of Ireland: Nicola
    Closed Accounts Posts: 735 ✭✭✭Bank of Ireland: Nicola


    Hi Yakuza, thanks for getting in touch and I'm delighted to hear that you like this service,  I’ll be sure to pass on your lovely feedback about this.
     
    The Voice of reason, we introduced this service last year and we'll send out an SMS to personal customers (to the mobile number that we have recorded for them). This is sent out on the morning that a direct debit is due if there’s insufficient funds & gives the details of the payment that’s due.
     
    Hope this helps, let me know if you need anything else.
     
    Thanks
    Nicola


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