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How to Cancel a Direct Debit

  • 05-05-2016 1:32pm
    #1
    dk1979
    Registered Users, Registered Users 2 Posts: 63 ✭✭


    Hi,

    I have just cancelled my Direct Debit to Irish Water with my bank. They have advised that I also notify you of my wish to cancel the Direct Debit. Can you advise how I can do this with Irish Water.

    Thanks


Comments

  • #2
    Irish Water: Mairead
    Closed Accounts Posts: 709 ✭✭✭Irish Water: Mairead


    Hi dk1979,

    Thanks for contacting us.

    We can certainly help you, if you PM the following details:

    - Name;
    - Address;
    - Contact number; and
    - Confirm if you are the account holder.

    Kind regards,
    Mairead


  • #3
    podgeandrodge
    Registered Users, Registered Users 2 Posts: 5,954 ✭✭✭podgeandrodge


    Hi Irish Water
    What happens if I cancel my direct debit with my bank but don't contact you - your last post suggests that there is something else in the process?


  • #4
    Irish Water: Amy A
    Closed Accounts Posts: 196 ✭✭Irish Water: Amy A


    Hi podgeandrodge,

    Thanks for getting in touch.

    As well as contacting your bank, we would advise that you contact us if you are looking to cancel your Direct Debit with Irish Water. This allows us to remove your Direct Debit details from your account and ensures that no further payments are taken via this method.

    I hope this information helps. Feel free to let us know if you have any further queries.

    Kind regards,
    Amy


  • #5
    podgeandrodge
    Registered Users, Registered Users 2 Posts: 5,954 ✭✭✭podgeandrodge


    Irish Water: Amy wrote: »
    Hi podgeandrodge,

    Thanks for getting in touch.

    As well as contacting your bank, we would advise that you contact us if you are looking to cancel your Direct Debit with Irish Water. This allows us to remove your Direct Debit details from your account and ensures that no further payments are taken via this method.

    I hope this information helps. Feel free to let us know if you have any further queries.

    Kind regards,
    Amy
    Thanks Amy.  I don't understand, if I've cancelled the direct debit with my bank how can any further payments be taken via this method?


  • #6
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    podgeandrodge wrote: »
    Thanks Amy. I don't understand, if I've cancelled the direct debit with my bank how can any further payments be taken via this method?
    They cant.


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  • #7
    podgeandrodge
    Registered Users, Registered Users 2 Posts: 5,954 ✭✭✭podgeandrodge


    KoolKid wrote: »
    podgeandrodge wrote: »
    Thanks Amy. I don't understand, if I've cancelled the direct debit with my bank how can any further payments be taken via this method?
    They cant.
    But I'd like them to answer given that they have implied they can above.


  • #8
    Irish Water: Mairead
    Closed Accounts Posts: 709 ✭✭✭Irish Water: Mairead


    Hi podgeandrodge,
    podgeandrodge wrote: »
    Irish Water: Amy wrote: »
    Hi podgeandrodge,

    Thanks for getting in touch.

    As well as contacting your bank, we would advise that you contact us if you are looking to cancel your Direct Debit with Irish Water. This allows us to remove your Direct Debit details from your account and ensures that no further payments are taken via this method.

    I hope this information helps. Feel free to let us know if you have any further queries.

    Kind regards,
    Amy
    Thanks Amy. I don't understand, if I've cancelled the direct debit with my bank how can any further payments be taken via this method?
    Once a Direct Debit is stopped, by either contacting Irish Water or your bank, payment will no longer be taken by this method.

    However, if a customer would like to ensure that the Direct Debit is no longer associated with their account and is stopped on both sides, we can assist them further.

    Kind regards,
    Mairead


  • #9
    CiniO
    Registered Users, Registered Users 2 Posts: 16,069 ✭✭✭✭CiniO


    podgeandrodge wrote: »
    Irish Water: Amy wrote: »
    Hi podgeandrodge,

    Thanks for getting in touch.

    As well as contacting your bank, we would advise that you contact us if you are looking to cancel your Direct Debit with Irish Water. This allows us to remove your Direct Debit details from your account and ensures that no further payments are taken via this method.

    I hope this information helps. Feel free to let us know if you have any further queries.

    Kind regards,
    Amy
    Thanks Amy.  I don't understand, if I've cancelled the direct debit with my bank how can any further payments be taken via this method?
    If you don't inform Irish Water, they will try to take direct debit from your account as usual.
    If your bank works properly, this payment should be bounced as you cancelled direct debit with the bank.

    But.
    a) in my experience I've seen banks allowing direct debits to be taken off your account even if they were cancelled (very poor service from bank's side).
    b) bank might charge fairly high fees for direct debits that bounced (was cancelled by bank, but not cancelled with payee like Irish water etc...).


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