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Unpaid direct debit fee

  • 04-05-2016 6:43pm
    #1
    tonyduggan
    Registered Users, Registered Users 2 Posts: 98 ✭✭


    Hi,

    My direct debit was due 2 weeks ago but I didn't have the funds in my account at the time. I got a letter saying it would be reprocessed in two weeks time, with a 6 euro fee added on to my next bill. It went through today, which is fine, but I noticed on my bank statement that 10 euro was taken out by Electric Ireland on the day the original payment didn't go through. Can you please explain why this is?

    Thanks


Comments

  • #2
    EI: Aoife
    Closed Accounts Posts: 572 ✭✭✭EI: Aoife


    Hi tonyduggan,

    Thank you for your post.

    We would need you to send us a private message with the following details:
    • Your full name
    • Your account number
    • The first line of your address
    • Your contact number or date of birth
    • Confirmation you are the account holder (a sentence stating this is sufficient)

    We can then look into your query for you.

    Thanks,
    Aoife

    ________


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