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Thanks Eir

looksee · 2016-04-27 20:02:36

I know that posts here are inevitably going to be complaints, most people would not feel the need to post unless they had a complaint. However I had occasion to contact Eir today in relation to moving and changing an account, cancelling my evision (no longer needed) etc, and had absolutely no problems, everything sorted…

27-04-2016 8:02pm

#1

looksee

Registered Users, Registered Users 2 Posts: 29,095 ✭✭✭✭

Join Date: August 2006

Posts: 27401

I know that posts here are inevitably going to be complaints, most people would not feel the need to post unless they had a complaint. However I had occasion to contact Eir today in relation to moving and changing an account, cancelling my evision (no longer needed) etc, and had absolutely no problems, everything sorted and an email confirming the changes received. And a cheaper bundle recommended and explained. So thanks for that.

And yes, I know I am in fact thanking for service that I should expect anyway, but after 40+ years with Eircom and its variations, I do not recall any significant issues.

2

Comments

#2 28-04-2016 1:19pm

eir: Stacey

Closed Accounts Posts: 186 ✭✭

Join Date: March 2016

Posts: 183

Hi there, Thanks very much for getting in touch. We really appreciate it & we are very happy to hear you has a positive experience . I will be sure to relay this on to the relevant team. Thanks again. Stacey

0
#3 12-05-2016 7:22pm

Half Man Half Biscuit

Registered Users, Registered Users 2 Posts: 58 ✭✭

Join Date: October 2015

Posts: 58

I have to second that. I have everything with Eir, TV,Broadband and home phone. Anytime I have had issues I can talk to somone with very good English. UPC call centre is based in the Phillipines and is a disaster. But please Eir don't move that way. Cheap Labour to improve your bottom line is not good business.
Thanks again.

0
#4 13-05-2016 10:35am

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

Half Man Half Biscuit wrote: »

I have to second that. I have everything with Eir, TV,Broadband and home phone. Anytime I have had issues I can talk to somone with very good English. UPC call centre is based in the Phillipines and is a disaster. But please Eir don't move that way. Cheap Labour to improve your bottom line is not good business.
Thanks again.

Thanks Half Man Half Biscuit,
We really appreciate your feedback and I will be sure to pass this on

-Pamela

0