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Customer Services Helpline

  • 27-04-2016 10:55am
    #1
    SHANE R
    Registered Users, Registered Users 2 Posts: 1 ✭


    Why is the waiting time so long to make a Credit Card enquiry? I've had to abandon a call 4 days running this past week, today I hung up after 22 mins in the queue. Holding that long is one of the worst Customer Experiences and I don't understand why banks are so light touch on staffing Customer Services?
    Regards Shane R


Comments

  • #2
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    SHANE R wrote: »
    Why is the waiting time so long to make a Credit Card enquiry? I've had to abandon a call 4 days running this past week, today I hung up after 22 mins in the queue. Holding that long is one of the worst Customer Experiences and I don't understand why banks are so light touch on staffing Customer Services?
    Regards Shane R
    Hi Shane, 

    Thank you for contacting us here on Boards and we're sorry to hear that you have experienced this long wait time to our Credit Card team. Please be assured that our colleagues are working as quickly as possible to help our customers. If you have added your Credit Card to view on 365 Online, it is also possible to send your query through the Online Service Desk and the Ask a Question option. 

    If you have a general query we will be happy to assist you here too. Thanks for your feedback here on Boards and we will ensure to forward this to the team. 

    Thanks,
    Sarah


  • #3
    Ronanh87
    Registered Users, Registered Users 2 Posts: 26 ✭Ronanh87


    Hi , I am sending a sum of money from our BOI business account to an AIB account tomorrow before lunch . When will the payee receive his money directly into his account to draw down ?.

    I can't seem to find any information online .

    Thanks


  • #4
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    Ronanh87 wrote: »
    Hi , I am sending a sum of money from our BOI business account to an AIB account tomorrow before lunch . When will the payee receive his money directly into his account to draw down ?.

    I can't seem to find any information online .

    Thanks
    Hi Ronan, 

    Thanks for your post. 

    Once you make the payment before the cut off time of 5pm, this payment will be with the AIB account by Friday. Please find the payment cut-off times for Business On Line here. 

    If you are making the transfer via 365 Online, the transfer will take 1 working day once you make the transfer of the cut off time of 3.30pm. 

    Thanks,
    Sarah


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