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Modem return

  • 27-04-2016 8:46am
    #1
    Chocolate girl
    Registered Users, Registered Users 2 Posts: 131 ✭✭


    I've recently left Eir and have received a bill today charging me for the modem can I return this as I'm not paying for this.


Comments

  • #2
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    Hi Chocolate girl,

    Thank you for getting in touch and I am sorry to hear this has happened.

    Can you PM me your account number and I will look into these charges for you?

    Also in order to return the modem to us you will need to freepost it back to the following address:

    Eir returns,
    PO Box 12726,
    Freepost,
    Dublin 11. 

    -Ciara


  • #3
    Chocolate girl
    Registered Users, Registered Users 2 Posts: 131 ✭✭Chocolate girl


    Thanks Ciara pm sent.


  • #4
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    Chocolate girl wrote: »
    Thanks Ciara pm sent.
    Thank you :)

    I have responded to your PM.

    -Ciara


  • #5
    893bet
    Registered Users, Registered Users 2 Posts: 9,372 ✭✭✭893bet


    eir: Ciara wrote: »
    Hi Chocolate girl,

    Thank you for getting in touch and I am sorry to hear this has happened.

    Can you PM me your account number and I will look into these charges for you?

    Also in order to return the modem to us you will need to freepost it back to the following address:

    Eir returns,
    PO Box 12726,
    Freepost,
    Dublin 11.

    -Ciara
    Is this address still active?

    I have the same issue. Cancelled contract. Eir wanted modem back. No problem I said. Nightline (I think?) rang to arrange collection then never showed up!

    Now debt collection company ringing, emailing and texting which I can only assume is about the modem as I refuse to engage with them and confirm my name to them even.


  • #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    893bet wrote: »
    eir: Ciara wrote: »
    Hi Chocolate girl,

    Thank you for getting in touch and I am sorry to hear this has happened.

    Can you PM me your account number and I will look into these charges for you?

    Also in order to return the modem to us you will need to freepost it back to the following address:

    Eir returns,
    PO Box 12726,
    Freepost,
    Dublin 11.

    -Ciara
    Is this address still active?

    I have the same issue. Cancelled contract. Eir wanted modem back. No problem I said. Nightline (I think?) rang to arrange collection then never showed up!

    Now debt collection company ringing, emailing and texting which I can only assume is about the modem as I refuse to engage with them and confirm my name to them even.
    Hi  893bet,


    Thanks for getting in touch. Yes this address is still active. 
    Once you have returned the modem please feel free to PM me the account number and I will arrange to have the modem charge removed and the balance updated.


    -Pamela 


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