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Cancelled Emobile phones. Wife got money back. I didn't

  • 19-04-2016 3:37pm
    #1
    Ally Dick
    Registered Users, Registered Users 2 Posts: 12,748 ✭✭✭✭


    Hi. We both cancelled our Emobile phone service because we moved to an alternative provider. My wife and I got separate final bills, showing credit balances. My wife received the money back via an automatic credit to her account, which was not prompted by either of us. I never received mine. We both were signed up to direct debit while we were with Emobile. Should I have gotten my money or should I ring up and tell your helpdesk ? Thanks


Comments

  • #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Ally Dick wrote: »
    Hi. We both cancelled our Emobile phone service because we moved to an alternative provider. My wife and I got separate final bills, showing credit balances. My wife received the money back via an automatic credit to her account, which was not prompted by either of us. I never received mine. We both were signed up to direct debit while we were with Emobile. Should I have gotten my money or should I ring up and tell your helpdesk ? Thanks
    Hi  Ally Dick,

    Thanks for getting in touch. I'm so sorry to hear you have not received your refund yet, These refunds would usually need to be requested by the customer.
    Our customer care team on 1800690000 would be more than happy to arrange this for you.

    -Pamela 


  • #3
    Ally Dick
    Registered Users, Registered Users 2 Posts: 12,748 ✭✭✭✭Ally Dick


    I rang them and had a very fast and efficient service, thanks. If I get the money in the next few days, I'll be very happy.


  • #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Ally Dick wrote: »
    I rang them and had a very fast and efficient service, thanks. If I get the money in the next few days, I'll be very happy.
    That's great to hear Ally Dick :)
    No problem, Please don't hesitate to contact us should you need any further assistance.

    -Pamela 


  • #5
    Ally Dick
    Registered Users, Registered Users 2 Posts: 12,748 ✭✭✭✭Ally Dick


    Hi. Since I spoke to you last, I received a refund for my Emobile account, but nothing as yet for my Eir landline account.
    I rang your customer care, and the lady said that a cheque would be issued to me for the credit amount on the Eir landline account.
    Nothing has arrived yet. Is she correct ? Can this be checked out for me ?


  • #6
    eir: Stacey
    Closed Accounts Posts: 186 ✭✭eir: Stacey


    Hi there, I'm sorry to hear this. It can take up to 30 days for a cheque refund to be issued. If you would like to PM your account number I can chase this up for you. Stacey


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  • #7
    Ally Dick
    Registered Users, Registered Users 2 Posts: 12,748 ✭✭✭✭Ally Dick


    eir: Stacey wrote: »
    Hi there, I'm sorry to hear this. It can take up to 30 days for a cheque refund to be issued. If you would like to PM your account number I can chase this up for you. Stacey
    Hi Stacey. Just to let you know that I was away from Boards for a while. Since I last spoke to you, I have received a cheque in the post for the remaining balance on my landline, so thank you, and this matter is closed, and I am happy that it has been dealt with satisfactorily


  • #8
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Ally Dick wrote: »
    eir: Stacey wrote: »
    Hi there, I'm sorry to hear this. It can take up to 30 days for a cheque refund to be issued. If you would like to PM your account number I can chase this up for you. Stacey
    Hi Stacey. Just to let you know that I was away from Boards for a while. Since I last spoke to you, I have received a cheque in the post for the remaining balance on my landline, so thank you, and this matter is closed, and I am happy that it has been dealt with satisfactorily
    That's great to hear Ally Dick :)
    Thanks for the feedback, I really appreciate it!

    -Pamela 


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