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ROS queries time

  • 15-04-2016 9:23pm
    #1
    token101
    Registered Users, Registered Users 2 Posts: 3,050 ✭✭✭


    Has anyone ever made an enquiry via the ROS MyEnquiries system? I sent through a question on Monday because I just couldn't get through to an operator but I've still heard nothing back? How long does it normally take? They say 20 working days on the website, but I'd assumed that was just a maximum and it wouldn't actually take that long!


Comments

  • #2
    gerrybbadd
    Registered Users, Registered Users 2 Posts: 10,301 ✭✭✭✭gerrybbadd


    token101 wrote: »
    Has anyone ever made an enquiry via the ROS MyEnquiries system? I sent through a question on Monday because I just couldn't get through to an operator but I've still heard nothing back? How long does it normally take? They say 20 working days on the website, but I'd assumed that was just a maximum and it wouldn't actually take that long!

    It would really depend on the type of query, and the level of backlog that your local office would have.

    In general, online correspondence is meant to be given priority attention, but this is not always the case


  • #3
    token101
    Registered Users, Registered Users 2 Posts: 3,050 ✭✭✭token101


    I'm still waiting. It's via myAccount? Which is the same as ROS I think? It's a brutal system


  • #4
    bmm
    Registered Users, Registered Users 2 Posts: 912 ✭✭✭bmm


    I sent an email query. I got a response 18 months later . I think the guy said he was on a career break or something.


  • #5
    thesimpsons
    Registered Users, Registered Users 2 Posts: 1,696 ✭✭✭thesimpsons


    used the ROS queries and got an answer in about 8 days. Used the PAYE version on MyAccount and got it sorted within 24 hours.

    Its a bit hit or miss I think.


  • #6
    token101
    Registered Users, Registered Users 2 Posts: 3,050 ✭✭✭token101


    bmm wrote: »
    I sent an email query. I got a response 18 months later . I think the guy said he was on a career break or something.

    I'm still waiting :pac: What a shambles of a system!


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  • #7
    alroley
    Registered Users, Registered Users 2 Posts: 1,246 ✭✭✭alroley


    I sent in a question back in February as I am always at work when their phonelines are open. Still waiting for an answer.


  • #8
    token101
    Registered Users, Registered Users 2 Posts: 3,050 ✭✭✭token101


    I'm still waiting and I can never seem to get through to the place when I ring! There are about 10 different systems/schemes mentioned here with fancy marketing names, none of which seem synced up and some of which have broken links? Surely it's easy to just outsource CS like ESB Networks, etc do? Can't make it worse, it's an absolute mess as it is!


  • #9
    vienne86
    Registered Users, Registered Users 2 Posts: 17,077 ✭✭✭✭vienne86


    I just rang them - you get told how long you will be in the queue. About two minutes for me. Very helpful.


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