Broadband Speed.

damonmbk

Hey,

Just been upgraded to sky fibre earlier today and I was a little gutted looking at the speeds.
We were getting around 6mb down and 0.30mb up, after the upgrade we are getting
12mb down and 1mb up which is a solid upgrade but I was expecting more along to lines of 18mb ish. My question is as its only gone live today will this increase over time as the speeds are solid with no drops.

Here are my broadband stats, does this have any room for improvement?
I'm 1.3km from the cabinet.

Broadband Link Downstream Upstream
Connection Speed 12286 kbps 1023 kbps
Line Attenuation 28.3 dB 0.0 dB
Noise Margin 22.3 dB 16.16 dB

Thanks Damon

ItHurtsWhenIP

damonmbk wrote: »

Hey,

Just been upgraded to sky fibre earlier today and I was a little gutted looking at the speeds.
We were getting around 6mb down and 0.30mb up, after the upgrade we are getting
12mb down and 1mb up which is a solid upgrade but I was expecting more along to lines of 18mb ish. My question is as its only gone live today will this increase over time as the speeds are solid with no drops.

Here are my broadband stats, does this have any room for improvement?
I'm 1.3km from the cabinet.

Broadband Link Downstream Upstream
Connection Speed 12286 kbps 1023 kbps
Line Attenuation 28.3 dB 0.0 dB
Noise Margin 22.3 dB 16.16 dB

Thanks Damon

That attenuation gives you a maximum speed of ~16.5Mbps, but shows you are on a 2KM line, so that would be at it's extreme limit. You're actually lucky not to be dropped to a 7Mbps profile.

Pop your number in here and see what it reports back.

Nonoperational

Your SNR is good, so you should phone them and ask to try the next speed up.

damonmbk

MMFITWGDV wrote: »

That attenuation gives you a maximum speed of ~16.5Mbps, but shows you are on a 2KM line, so that would be at it's extreme limit. You're actually lucky not to be dropped to a 7Mbps profile.

Pop your number in "URL" and see what it reports back.

Just did a the line check there and it comes back with "Fibre Enabled: Yes - 18 MB"

Will get on the phone to see if they can do everything.

ItHurtsWhenIP

damonmbk wrote: »

Just did a the line check there and it comes back with "Fibre Enabled: Yes - 18 MB"

Will get on the phone to see if they can do everything.

You wouldn't be getting an 18Mbps pre-qual on a 2KM line.

How is your router connected to the master socket? Is it connected with a short lead or have you some kind of extension lead running to the router?

ED E

Yeah, SNR is up there so strong chance there's a crap piece of cabling somewhere. Most likely between the pole and your modem, but not always.

As MM suggests, a phone extension cable is #1 culprit.

damonmbk

MMFITWGDV wrote: »

You wouldn't be getting an 18Mbps pre-qual on a 2KM line.

How is your router connected to the master socket? Is it connected with a short lead or have you some kind of extension lead running to the router?

Short lead no extensions, we had an engineer out 2-3 months ago because of noise on the line which is all cleaned up now. So its sounds like I'm out of luck.

ItHurtsWhenIP

damonmbk wrote: »

Short lead no extensions, we had an engineer out 2-3 months ago because of noise on the line which is all cleaned up now. So its sounds like I'm out of luck.

Can you try another short lead to rule that bit out? If you do, then reboot the router when on the other lead and check your stats again.

If the stats remain as bad, then when you call 'em, have a moan about interference on the line again, so they get an engineer to have a proper look at it end-to-end.

damonmbk

MMFITWGDV wrote: »

Can you try another short lead to rule that bit out? If you do, then reboot the router when on the other lead and check your stats again.

If the stats remain as bad, then when you call 'em, have a moan about interference on the line again, so they get an engineer to have a proper look at it end-to-end.

Hey just a quick update, just got off the phone to sky and for some reason my line would only show as 12mb line on there end. The tech guy bumped us up to 18mb profile.

Happy as!

Broadband Link Downstream Upstream
Connection Speed 18430 kbps 4154 kbps
Line Attenuation 28.1 dB 0.0 dB
Noise Margin 15.1 dB 6.6 dB

ED E

Your upstream isn't amazing, hopefully its stable but no guarantees.

damonmbk

ED E wrote: »

Your upstream isn't amazing, hopefully its stable but no guarantees.

Its way better than what we had here in BallyB in the first place. He did say the speeds should stabilize over the next 24hrs. Thanks for the input everyone!