Mobile data add-ons are recurring?

Cianmcliam

Hi, my wife switched her mobile service to Eir as part of our bundle a few months ago. Last month she went over the data allowance and got two texts offering 2Gb and 3GB add-ons. She accepted the add-ons on the understanding that these were once-off extras offered to get her through the rest of the monthly cycle.

At the start of this monthly cycle she got a text to say she was 80% through her data allowance which would be impossible, she has 5GB usually. Now when I go on to the website to view our account I see that she is not currently using any of the 5GB she signed up for but is actually using an extra add-on.

Can you confirm that this is residual data from the last add-on and not a new, recurring add-on that will be added to our bill?
Also, when we view our account using the iOS app the dashboard giving details of mobile calls and data usage does not work, they are all zero. Can this be fixed?

Thanks!

Eir: Pamela

Cianmcliam wrote: »

Hi, my wife switched her mobile service to Eir as part of our bundle a few months ago. Last month she went over the data allowance and got two texts offering 2Gb and 3GB add-ons. She accepted the add-ons on the understanding that these were once-off extras offered to get her through the rest of the monthly cycle.

At the start of this monthly cycle she got a text to say she was 80% through her data allowance which would be impossible, she has 5GB usually. Now when I go on to the website to view our account I see that she is not currently using any of the 5GB she signed up for but is actually using an extra add-on.

Can you confirm that this is residual data from the last add-on and not a new, recurring add-on that will be added to our bill?
Also, when we view our account using the iOS app the dashboard giving details of mobile calls and data usage does not work, they are all zero. Can this be fixed?

Thanks!

Hi Cianmcliam,


Thanks for getting in touch
This does seem odd, usually you should have your 100% allowance reinstated once the new billing cycle commences.
I'm more than happy to take a look into this however due to data protection I would need to deal with the account holder directly.
Are you listed on your wife's account or is it just in her name? Alternatively you can contact out emobile team directly on 1800656565.

-Pamela 

Cianmcliam

Thanks Pamela, the entire bundle is under my name. Will I PM you the account details? Thanks.

Eir: Pamela

Cianmcliam wrote: »

Thanks Pamela, the entire bundle is under my name. Will I PM you the account details? Thanks.

Yes please Cianmcliam :)


-Pamela