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Eir modem query

Walshd07 · 2016-04-11 12:26:06

Hi, Just got a final bill for 59.99 for a modem, I was never advised I would be charged for this? Can u look into this please? Deirdre

11-04-2016 12:26pm

#1

Walshd07

Registered Users, Registered Users 2 Posts: 3 ✭

Join Date: October 2013

Posts: 2

Hi,

Just got a final bill for 59.99 for a modem, I was never advised I would be charged for this? Can u look into this please?

Deirdre

0

Comments

#2 11-04-2016 1:53pm

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

Walshd07 wrote: »

Hi,

Just got a final bill for 59.99 for a modem, I was never advised I would be charged for this? Can u look into this please?

Deirdre

Hi Walshd07,

Thanks for getting in touch.

When closing an account you would be required to return the modem, this would be outlined in the terms and conditions here https://www.eir.ie/opencms/export/sites/default/.content/pdf/pricing/eir_General_Terms_and_Conditions.pdf. "If you wish to cancel your contract under the Regulations, you must return to us any Equipment (to include any chargers or ancillary equipment supplied) to us within fourteen days of the date you provide us with written notice that you wish to cancel the contract."

Usually a courier would contact you to arrange collection of the modem, have anyone been in contact in relation to this?

-Pamela

0
#3 11-04-2016 4:20pm

Walshd07

Registered Users, Registered Users 2 Posts: 3 ✭

Join Date: October 2013

Posts: 2

Hi Pamela,

No one was in contact to arrange this? Can u pass on my details to relevant department, or give me a number to contact?

Best regards
Deirdre

0
#4 12-04-2016 10:43am

Walshd07

Registered Users, Registered Users 2 Posts: 3 ✭

Join Date: October 2013

Posts: 2

Any ideas Pamela?

0
#5 12-04-2016 11:06am

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

Walshd07 wrote: »

Hi Pamela,

No one was in contact to arrange this? Can u pass on my details to relevant department, or give me a number to contact?

Best regards
Deirdre

No problem Deirdre, Can you PM me your account number and I'll check this.

-Pamela

0
#6 01-06-2017 9:51am

nelley

Registered Users, Registered Users 2 Posts: 1 ✭

Join Date: June 2017

Posts: 1

Walshd07 wrote: »

Hi,

Just got a final bill for 59.99 for a modem, I was never advised I would be charged for this? Can u look into this please?

Deirdre

Hi Deirdre, I just got the same bill. I chatted to a rep online at their web site (Just this morning). I asked the question "Why should I pay for your equipment?" The reply I got was swift. They apologized and told me they would credit my next bill with a full refund. €59.99. Be sure to have a copy of the conversation sent to your email.

0
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