Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Can't log into account.

  • 10-04-2016 8:32pm
    #1
    Jofspring
    Registered Users, Registered Users 2 Posts: 4,129 ✭✭✭


    Hi,

    I set up an account over the phone on Saturday. I was told I would receive a confirmation e-mail but it never came through. When I try set up one on the website it says my account number is already in use. When I try get the password sent on it it says my e-mail is not set up with an account. I reckon on the phone my details were taken down wrong. Can I pm my e-mail and account number to see if it can be rectified? 

    Thanks,

    Jof. 


Comments

  • #2
    EI: Aoife
    Closed Accounts Posts: 572 ✭✭✭EI: Aoife


    Hi Jof,

    We are sorry to read you are unable to log in.

    Are you referring to an online billing or Powering Rewards account?

    We need the following information to look into this for you:
    • Your full name
    • Your account number
    • The first line of your address
    • Your email address
    • Your date of birth
    • Confirmation you are the account holder (a sentence stating this is sufficient)

    We will then be able to look into your query.

    Thanks,
    Aoife

    ________


Advertisement