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Last Week's Top Five Queries Week Ending 02.04.2016 - 08.04.2016

  • 08-04-2016 2:41pm
    #1
    Irish Water: Mairead
    Closed Accounts Posts: 709 ✭✭✭


    Q1: I still have not received my TIN. What should I do?
    We're sorry to read that and can most certainly look into this for you.
    To do this, would you mind sending the following details via PM?
    -          Your name;
    -          Address;
    -          Account Number and;
    -          Confirmation that you are the account holder.
     
    Q2: The public sewer is leaking. Can you help?
    We can certainly investigate this matter for you, if you can provide the following details by PM:
    - Name;
    - Address; and
    - Contact number.
    Thanks in advance.
     
    Q3: Payment made, not showing on the account
    We can certainly look into this for you, if you could provide the following information via PM:
    - Name;
    - Address;
    - Account number; and
    - Confirmation you are the account holder.
    Once we confirm these details, we can look to assist you further.


    Q4: I need a refund. Can you look into my account?
    We can certainly investigate this further for you, if you could provide the following information via PM:
    - Name;
    - Address;
    - Account number; and
    - Confirmation you are the account holder.


    Q5: Can you change credit from one account to another account?
    If an Irish Water customer passes away, it is possible for the person who took over liability for water charges at the property to receive a refund if there is outstanding credit remaining on the account. We would require proof of payment towards water bills at the property in order to generate this refund.
    If you have a similar query to the above, please send a PM with the following details and we can help:
    -          Your name;
    -          Contact number and;
    -          Address details.
     
     

     


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