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No service

  • 06-04-2016 4:50pm
    #1
    Pacifico
    Closed Accounts Posts: 5,115 ✭✭✭


    After my initial issue actually getting eFibre installed (here) i finally got connected on Friday. 

    On Monday at around 11 or 12 i've had no service. No DSL sync attempt at all, the line is completely dead. Tech support can tell me nothing apparently until 2 or 3 days have passed. 

    An absolute joke of a service with no communication from Eir. I am now paying for services i cannot use (Netflix & TV) and nobody can tell me whats happening!!


Comments

  • #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Pacifico wrote: »
    After my initial issue actually getting eFibre installed (here) i finally got connected on Friday. 

    On Monday at around 11 or 12 i've had no service. No DSL sync attempt at all, the line is completely dead. Tech support can tell me nothing apparently until 2 or 3 days have passed. 

    An absolute joke of a service with no communication from Eir. I am now paying for services i cannot use (Netflix & TV) and nobody can tell me whats happening!!
    Hi Pacifico,


    I'm sorry to hear this. 
    Have you contacted technical support in relation to this?

    You can contact them directly on 1890260260, freephone 1901.

    - Pamela 


  • #3
    Pacifico
    Closed Accounts Posts: 5,115 ✭✭✭Pacifico


    Eir: Pamela wrote: »
    Pacifico wrote: »
    After my initial issue actually getting eFibre installed (here) i finally got connected on Friday. 

    On Monday at around 11 or 12 i've had no service. No DSL sync attempt at all, the line is completely dead. Tech support can tell me nothing apparently until 2 or 3 days have passed. 

    An absolute joke of a service with no communication from Eir. I am now paying for services i cannot use (Netflix & TV) and nobody can tell me whats happening!!
    Hi Pacifico,


    I'm sorry to hear this. 
    Have you contacted technical support in relation to this?

    You can contact them directly on 1890260260, freephone 1901.

    - Pamela 
    As stated above and in a PM to you, i have contacted support. 


  • #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Pacifico wrote: »
    Eir: Pamela wrote: »
    Pacifico wrote: »
    After my initial issue actually getting eFibre installed (here) i finally got connected on Friday. 

    On Monday at around 11 or 12 i've had no service. No DSL sync attempt at all, the line is completely dead. Tech support can tell me nothing apparently until 2 or 3 days have passed. 

    An absolute joke of a service with no communication from Eir. I am now paying for services i cannot use (Netflix & TV) and nobody can tell me whats happening!!
    Hi Pacifico,


    I'm sorry to hear this. 
    Have you contacted technical support in relation to this?

    You can contact them directly on 1890260260, freephone 1901.

    - Pamela 
    As stated above and in a PM to you, i have contacted support. 
    No problem Pacifico,


    The standard fault lead time is 3 working days.

    -Pamela 


  • #5
    Pacifico
    Closed Accounts Posts: 5,115 ✭✭✭Pacifico


    What happens when its still not fixed later today? (3rd working day)


  • #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Pacifico wrote: »
    What happens when its still not fixed later today? (3rd working day)
    Depending on the level of work required some faults can take longer to repair unfortunately. I'd recommend checking with the faults team if the fault exceeds 3 working days Pacifico. - Pamela 


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