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I have ordered broadband fibre with Eir.

  • 05-04-2016 1:50pm
    #1
    Nomis21
    Registered Users, Registered Users 2 Posts: 1,409 ✭✭✭


    I have an account number and the engineer is scheduled to call on 14th to install it, but I found out my town of Clara has no fibre connection yet. Eir has the wrong address for me on the database. I told them by phone that I'm not in Tullamore , but they said they can't do anything about it.

    Account number: 26091061


Comments

  • #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Nomis21 wrote: »
    I have an account number and the engineer is scheduled to call on 14th to install it, but I found out my town of Clara has no fibre connection yet. Eir has the wrong address for me on the database. I told them by phone that I'm not in Tullamore , but they said they can't do anything about it.

    Account number: 26091061
    Hi Nomis21,

    Thanks for getting in touch.

    I would recommend not posting your account details publicity for the security of your account. 
    Once an order is placed we would be unable to change the address, the order would need to be cancelled and a new order placed. 

    Is there a line already in your home or is this a new installation?

    -Pamela 


  • #3
    Nomis21
    Registered Users, Registered Users 2 Posts: 1,409 ✭✭✭Nomis21


    Eir: Pamela wrote: »
    Nomis21 wrote: »
    I have an account number and the engineer is scheduled to call on 14th to install it, but I found out my town of Clara has no fibre connection yet. Eir has the wrong address for me on the database. I told them by phone that I'm not in Tullamore , but they said they can't do anything about it.

    Account number: 26091061
    Hi Nomis21,

    Thanks for getting in touch.

    I would recommend not posting your account details publicity for the security of your account. 
    Once an order is placed we would be unable to change the address, the order would need to be cancelled and a new order placed. 

    Is there a line already in your home or is this a new installation?

    -Pamela 
    My address is correct but the Eir database is WRONG.    I have told your office but they keep saying there is nothing wrong with the database.  I won't put my address on here, but it's something like xxx Cork, Dublin.  (Town names changed here)

    Can you fo anything about this or is the engineer going to waste his time when he can't find the address or perhaps even finds fibre is not available yet in my town...?


  • #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Nomis21 wrote: »
    Eir: Pamela wrote: »
    Nomis21 wrote: »
    I have an account number and the engineer is scheduled to call on 14th to install it, but I found out my town of Clara has no fibre connection yet. Eir has the wrong address for me on the database. I told them by phone that I'm not in Tullamore , but they said they can't do anything about it.

    Account number: 26091061
    Hi Nomis21,

    Thanks for getting in touch.

    I would recommend not posting your account details publicity for the security of your account. 
    Once an order is placed we would be unable to change the address, the order would need to be cancelled and a new order placed. 

    Is there a line already in your home or is this a new installation?

    -Pamela 
    My address is correct but the Eir database is WRONG.    I have told your office but they keep saying there is nothing wrong with the database.  I won't put my address on here, but it's something like xxx Cork, Dublin.  (Town names changed here)

    Can you fo anything about this or is the engineer going to waste his time when he can't find the address or perhaps even finds fibre is not available yet in my town...?
    Can you PM me these details Nomis21 and I will take a look into this. I wouldn't be able to advise unless I can check these particular details. 

    -Pamela 


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