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Business Mobile

BPH · 2016-03-31 10:28:56

Hi, I was looking for upgrade on one of my mobile phones that I have with your business plan. Upgrade was in May 2nd, no budge. When I inquired about this about 2-3 months ago I was told that it could be brought forward to March or April. So why have I been told one thing today and another a couple of months ago, the phone…

31-03-2016 10:28am

#1

BPH

Registered Users, Registered Users 2 Posts: 227 ✭✭

Join Date: January 2011

Posts: 144

Hi, I was looking for upgrade on one of my mobile phones that I have with your business plan. Upgrade was in May 2nd, no budge. When I inquired about this about 2-3 months ago I was told that it could be brought forward to March or April. So why have I been told one thing today and another a couple of months ago, the phone has been acting up the last few months so when I was told initially that my upgrade could be pushed forward a month or 2 I was happy enough with that, now I'm told something completely different, there's no budge on my upgrade.

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Comments

#2 31-03-2016 11:17am

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

BPH wrote: »

Hi, I was looking for upgrade on one of my mobile phones that I have with your business plan. Upgrade was in May 2nd, no budge. When I inquired about this about 2-3 months ago I was told that it could be brought forward to March or April. So why have I been told one thing today and another a couple of months ago, the phone has been acting up the last few months so when I was told initially that my upgrade could be pushed forward a month or 2 I was happy enough with that, now I'm told something completely different, there's no budge on my upgrade.

Hi BPH,

Thanks for getting in touch

I'm sorry to hear you are having issues with your handset, I understand this must be quite frustrating for you.

Can you PM me your mobile number and pin and I'll check this with the eir Mobile business team?

Pamela

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