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HP printers and non-HP cartridges

  • 26-03-2016 7:03pm
    #1
    diy.i.do
    Banned (with Prison Access) Posts: 35 ✭


    I purchased a HP printer in Jan 2016, when the cartridges ran out, I started to use non HP one's...no problems till last week.
    The printer started to say they were faulty, I took them and printer to the ink shop, the guy said it was my printer, some part (print head) was faulty...so I said I'd return it to pc world.

    I didn't get to pc world this week...but now i see the ink shop has a notice on its website saying that due to a HP update, certain new printers are rejecting non-hp cartridges.

    What would you advise I do?


Comments

  • #2
    MarkAnthony
    Closed Accounts Posts: 6,934 ✭✭✭MarkAnthony


    Try a HP cartridge.


  • #3
    Miaireland
    Registered Users, Registered Users 2 Posts: 4,065 ✭✭✭Miaireland


    Try a hp ink cartridge. If thr printer is still faulty they will probably either repair or replace it so the cartridge will be good for that. If you held onto the old hp cartridge you could get it refilled and test that.


  • #4
    L1011
    Registered Users, Registered Users 2 Posts: 71,133 ✭✭✭✭L1011


    Miaireland wrote: »
    Try a hp ink cartridge. If thr printer is still faulty they will probably either repair or replace it so the cartridge will be good for that. If you held onto the old hp cartridge you could get it refilled and test that.

    Its likely that the firmware update that locks out non-HP cartridges is also going to lock out refilled ones.


  • #5
    alias no.9
    Registered Users, Registered Users 2 Posts: 6,352 ✭✭✭alias no.9


    So your printer worked out of the box and worked with non hp cartridges but the latest non hp cartridges don't work? Did you update the firmware or agree to some kind of automatic update because if not, I really don't think it's changed since you bought it. You should be looking for a full refund for those last set of cartridges and take your business elsewhere, if they sold them as compatible and they're not, its their **** up.


  • #6
    diy.i.do
    Banned (with Prison Access) Posts: 35 ✭diy.i.do


    It appears to have been a "pushed update" as I didn't agree to any optional updates.
    The ink shop appears to have tried to fob me off on some BS about a faulty printer....then put an update about it on their website after I left.


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  • #7
    diy.i.do
    Banned (with Prison Access) Posts: 35 ✭diy.i.do


    As I can't post a link here is a copy of their statement;

    HP Global Firmware
    We are advising customers of a recent firmware update affecting ALL HP single tank printers, namely those concerned:-

    HP 932/933/934/935/950/951/970/971.

    Our current compatible chips are unsupported by the new firmware and we will resume supply of these units once we confirm our position with the chip manufacturer.

    If you have any further questions or concerns then please contact us to discuss. We will as always update you as soon as possible with further developments
    It should be noted that this is an industry wide problem and no alternative supplier will have a remedy for this issue.


  • #8
    alias no.9
    Registered Users, Registered Users 2 Posts: 6,352 ✭✭✭alias no.9


    diy.i.do wrote: »
    It appears to have been a "pushed update" as I didn't agree to any optional updates.
    The ink shop appears to have tried to fob me off on some BS about a faulty printer....then put an update about it on their website after I left.

    Is your printer networked?


  • #9
    diy.i.do
    Banned (with Prison Access) Posts: 35 ✭diy.i.do


    MarkAnthony wrote: »
    Try a HP cartridge.

    Not helpful.


  • #10
    diy.i.do
    Banned (with Prison Access) Posts: 35 ✭diy.i.do


    alias no.9 wrote: »
    Is your printer networked?

    Yes...I looked through settings, it was set for automatic updates by default :-(


  • #11
    athtrasna
    Closed Accounts Posts: 13,420 ✭✭✭✭athtrasna


    diy.i.do wrote: »
    Not helpful.

    As per the post after the one you just called not helpful, trying a hp cartridge will show if the printer is broken beyond use or just if you have to use genuine print cartridges to make it work.


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  • #12
    diy.i.do
    Banned (with Prison Access) Posts: 35 ✭diy.i.do


    athtrasna wrote: »
    As per the post after the one you just called not helpful, trying a hp cartridge will show if the printer is broken beyond use or just if you have to use genuine print cartridges to make it work.

    The printer is not broken, the ink guy was lying, trying to fob me off due to the update, causing non-HP cartridges to become inoperative.


  • #13
    athtrasna
    Closed Accounts Posts: 13,420 ✭✭✭✭athtrasna


    diy.i.do wrote: »
    The printer is not broken, the ink guy was lying, trying to fob me off due to the update, causing non-HP cartridges to become inoperative.

    And so you have to use hp cartridges. So what's the problem?


  • #14
    diy.i.do
    Banned (with Prison Access) Posts: 35 ✭diy.i.do


    athtrasna wrote: »
    And so you have to use hp cartridges. So what's the problem?

    I've gotten helpful answers from posters here, I'm sure i can pick out the ones that are helpful or not.. thanks.


  • #15
    gctest50
    Registered Users, Registered Users 2 Posts: 9,605 ✭✭✭gctest50


    diy.i.do wrote: »
    The printer is not broken, the ink guy was lying, trying to fob me off due to the update, causing non-HP cartridges to become inoperative.


    If it is not broken, it would be printing pages


    If it's not printing pages, take it to PC world

    diy.i.do wrote: »
    I purchased a HP printer in Jan 2016, when the cartridges ran out, I started to use non HP one's...no problems till last week.
    The printer started to say they were faulty, I took them and printer to the ink shop, the guy said it was my printer, some part (print head) was faulty...so I said I'd return it to pc world.

    I didn't get to pc world this week...but now i see the ink shop has a notice on its website saying that due to a HP update, certain new printers are rejecting non-hp cartridges.

    What would you advise I do?


  • #16
    gctest50
    Registered Users, Registered Users 2 Posts: 9,605 ✭✭✭gctest50


    diy.i.do wrote: »
    As I can't post a link here is a copy of their statement;

    HP Global Firmware
    We are advising customers of a recent firmware update affecting ALL HP single tank printers, namely those concerned:-

    HP 932/933/934/935/950/951/970/971.

    Our current compatible chips are unsupported by the new firmware and we will resume supply of these units once we confirm our position with the chip manufacturer.

    If you have any further questions or concerns then please contact us to discuss. We will as always update you as soon as possible with further developments
    It should be noted that this is an industry wide problem and no alternative supplier will have a remedy for this issue.
    diy.i.do wrote: »
    It appears to have been a "pushed update" as I didn't agree to any optional updates.
    The ink shop appears to have tried to fob me off on some BS about a faulty printer....then put an update about it on their website after I left.




    you left out the date

    23 September 2015

    https://www.facebook.com/galwaycartridge/posts/1034607679917184


  • #17
    diy.i.do
    Banned (with Prison Access) Posts: 35 ✭diy.i.do


    It starts a print then stops. Cartridges are 935 934


  • #18
    Stheno
    Moderators, Business & Finance Moderators, Science, Health & Environment Moderators, Society & Culture Moderators Posts: 51,690 Mod ✭✭✭✭Stheno


    Have you tried a genuine cartridge yet?


  • #19
    gctest50
    Registered Users, Registered Users 2 Posts: 9,605 ✭✭✭gctest50


    diy.i.do wrote: »
    It starts a print then stops. Cartridges are 935 934

    That doesn't sound good

    It'd be best to buy original cartridges and then bring it back to PC world

    http://www8.hp.com/ie/en/products/oas/product-detail.html?oid=6233918

    about 14 euro from HP

    or get them from the cartridge refill shop, maybe they will swap or something

    /


  • #20
    Pink Fairy
    Closed Accounts Posts: 1,666 ✭✭✭Pink Fairy


    Stheno wrote: »
    Have you tried a genuine cartridge yet?

    Some people can't be helped, don't bother


  • #21
    diy.i.do
    Banned (with Prison Access) Posts: 35 ✭diy.i.do


    Pink Fairy wrote: »
    Some people can't be helped, don't bother

    If course I'm going to get HP cartridges....that goes without saying. I'll try and get some money back on the non-brand ones.

    Thanks to the helpful people.


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