how to pay for the Sky Broadband and not be able to use it.

mmmarek

I'm dissapointed.
He thought Sky for a leading company in the market.
I trusted her.
company Sky have downloaded two times my money, and I do not have internet yet.
I have suffered additional costs (about 15 euros) I called the helpline
I'm waiting since 08/02/2016
45 days...
I'm sorry, very sorry ...

TheChizler

No idea what the situation is but it might be worth asking them to give you a callback instead of being charged to call their helpline: http://www.boards.ie/ttforum/1598

mmmarek

yeah now i now.... also im not so good in english and is so hard to understend them over the phone.... im just tired now.... thx for replay any way

dub45

mmmarek wrote: »

I'm dissapointed.
He thought Sky for a leading company in the market.
I trusted her.
company Sky have downloaded two times my money, and I do not have internet yet.
I have suffered additional costs (about 15 euros) I called the helpline
I'm waiting since 08/02/2016
45 days...
I'm sorry, very sorry ...

If you pay by direct debit you are entitled to ask the bank to refund any direct debit payment within 8 weeks of the debit.

SEPA Consumer (Debtor) Rights

Under the SEPA Direct Debit Core Scheme Rules and SEPA Regulation 260-2012 consumers can:

Request a refund for any SEPA Direct Debit within eight weeks from the date on which the SEPA Direct Debit was debited from their account. Within the eight week period their bank must refund on a ‘no-questions asked’ basis

mmmarek

THANKS. GOOD IDEA

mmmarek

...eighth week ...
no broadband....
but Sky sent me new bill !!!

guil

They can't fix anything unless you talk to them.

Vico1612

Did you try the TalkTo Sky on boards ? Maybe the reps can help ?
http://www.boards.ie/ttforum/1598

mmmarek

we talk and talk.
big story we make.
everyday other person answere me
comedy!

degsie

Seems language is a barrier here. Get a good English speaking friend to contact sky on your behalf.

mmmarek

language is not a problem.
we talk many times.
problem is in mind Sky workers.
They can't solve problems.
I lived in many European countries and never NEVER met a company like a Sky

degsie

Seems you have a chip on your shoulder. I've dealt with sky in the past and found them very professional. Maybe you are coming across in a negative kind of way.

ED E

Sounds like you probably need an NLP from openEir which means it goes out to contractors. Even with Skys good reps (they are on the ball), its a slow process.

12Phase

Contact ComReg who are responsible for regulating the sector.

You need to start by making a formal complaint to Sky.

Visit www.ComReg.ie

12Phase

Sky representatives are also available right here on boards.ie

You can talk to them on this forum :

http://www.boards.ie/ttforum/1598

Nollog

Be sure to ask them for a full refund for your lack of service. Shouldn't be a problem for them.

Even a day without service that you've been charged for is refundable. Before you're connected at least, I doubt they do so when there's just a short outage.