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internet connection nightmare

  • 21-03-2016 5:12pm
    #1
    cpg093
    Registered Users, Registered Users 2 Posts: 51 ✭✭


    i am looking for help in getting connected to the fibre broadband that i ordered 3 months ago. this is without doubt the worst consumer experience i have ever had with any company. i have now dealt with six different eir reps and even had a technician come to install the broadband only to come back 20 mins later and un install the broadband as the order was not properly processed. i have been promised that my connection would receive  priority as it has been delayed for so long and i still have to ring up every 2 weeks looking for an update. i even received a bill from eir for connection fees to a service that i am not connected to. one of your  reps left me on hold for 29 minutes while i was on hold for 14 minutes today waiting to hear what the story was with my account. he even stated that no broadband order was ever placed despite several of his co workers and a technician calling to install the service. could you please tell me once and for all what if anything is happening so i can either get the broadband installed of cancel the whole thing and look elsewhere 


Comments

  • #2
    eircom: Tracey
    Closed Accounts Posts: 795 ✭✭✭eircom: Tracey


    cpg093 wrote: »
    i am looking for help in getting connected to the fibre broadband that i ordered 3 months ago. this is without doubt the worst consumer experience i have ever had with any company. i have now dealt with six different eir reps and even had a technician come to install the broadband only to come back 20 mins later and un install the broadband as the order was not properly processed. i have been promised that my connection would receive  priority as it has been delayed for so long and i still have to ring up every 2 weeks looking for an update. i even received a bill from eir for connection fees to a service that i am not connected to. one of your  reps left me on hold for 29 minutes while i was on hold for 14 minutes today waiting to hear what the story was with my account. he even stated that no broadband order was ever placed despite several of his co workers and a technician calling to install the service. could you please tell me once and for all what if anything is happening so i can either get the broadband installed of cancel the whole thing and look elsewhere 
    Hi cpg093, 

    I'm very sorry to hear of the ongoing issues you are having with ourselves, I understand this is frustrating. 

    Would you like to PM me your details and I'll look into this for you.

    Thanks 

    Tracey 


  • #3
    cpg093
    Registered Users, Registered Users 2 Posts: 51 ✭✭cpg093


    eircom: Tracey wrote: »
    Hi cpg093, 

    I'm very sorry to hear of the ongoing issues you are having with ourselves, I understand this is frustrating. 

    Would you like to PM me your details and I'll look into this for you.

    Thanks 



    Tracey 

    Hello Tracey
    Just wondering if you have any update on what is happening with my account? It has now been a week since i sent you my details and still no reply. Is this eir's version of customer service all over again?????


  • #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    cpg093 wrote: »
    eircom: Tracey wrote: »
    Hi cpg093, 

    I'm very sorry to hear of the ongoing issues you are having with ourselves, I understand this is frustrating. 

    Would you like to PM me your details and I'll look into this for you.

    Thanks 



    Tracey 

    Hello Tracey
    Just wondering if you have any update on what is happening with my account? It has now been a week since i sent you my details and still no reply. Is this eir's version of customer service all over again?????
    Hi cpg093,


    Sincere apologies for the delayed response. I'm afraid Tracey had to reset her boards.ie account and in the process PM's were deleted from her inbox. 
    I have checked her PM's and cant seem to find yours. 
    Can you PM me the details and I will look into this.

    Pamela 


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