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Vodafone modem

  • 20-03-2016 9:15pm
    #1
    taytobreath
    Registered Users, Registered Users 2 Posts: 2,806 ✭✭✭


    Hi
    My modem keeps going off, the power light changes colour from green to orange and then to red. Its like the modem is resetting it self and this is happening all the time now making my bb nearly unuseable.

    just wondering does anyone think the modem is fecked.


Comments

  • #2
    burnsey1987
    Closed Accounts Posts: 212 ✭✭burnsey1987


    taytobreath wrote: »
    Hi
    My modem keeps going off, the power light changes colour from green to orange and then to red. Its like the modem is resetting it self and this is happening all the time now making my bb nearly unuseable.

    just wondering does anyone think the modem is fecked.

    Is your modem a Huawei HG658c? I used to do tech support for Vodafone fixed-line and encountered this a couple of times. Try a hardware reset (this will restore SSID, security key, port-forwarding and so on to the factory default settings so you will need to re-configure everything if you have made any changes yourself) using the pinhole next to where the circular power lead comes in at the back. If that doesn't resolve the issue, phone them up and get a replacement sent out. Hope that helps


  • #3
    taytobreath
    Registered Users, Registered Users 2 Posts: 2,806 ✭✭✭taytobreath


    burnsy thanks for your reply, i reset it a few months ago but i never re configured it, maybe thats wats up with it


  • #4
    guil
    Registered Users, Registered Users 2 Posts: 10,534 ✭✭✭✭guil


    taytobreath wrote: »
    burnsy thanks for your reply, i reset it a few months ago but i never re configured it, maybe thats wats up with it
    There's no configuring needed, it will work straight out of the box.


  • #5
    taytobreath
    Registered Users, Registered Users 2 Posts: 2,806 ✭✭✭taytobreath


    guil wrote: »
    There's no configuring needed, it will work straight out of the box.

    its a hardware proplem according to vodafone, so they are sending me out a new one free of charge.
    thanks for your help


  • #6
    Jayop
    Closed Accounts Posts: 17,388 ✭✭✭✭Jayop


    taytobreath wrote: »
    its a hardware proplem according to vodafone, so they are sending me out a new one free of charge.
    thanks for your help

    How long are you with them? I've the exact same problem, probably not as often as you, maybe a few times a day and mostly at night but it's ddamn annoying.

    My modem is probably about 2 or 3 years old but it's happening from day 1.


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  • #7
    guil
    Registered Users, Registered Users 2 Posts: 10,534 ✭✭✭✭guil


    Jayop wrote: »
    How long are you with them? I've the exact same problem, probably not as often as you, maybe a few times a day and mostly at night but it's ddamn annoying.

    My modem is probably about 2 or 3 years old but it's happening from day 1.

    It could be that your profile is set too high. Ring customer care.


  • #8
    taytobreath
    Registered Users, Registered Users 2 Posts: 2,806 ✭✭✭taytobreath


    im with them about 3 years, ring up 1907, press 2 and have ure account details at hand, tell them wats happening and theyll send u out a replacement free of charge, youll have a replaccement 2 days later, but theyll want u to send back the other router, they told me to go into a vodafone shop and theyll send it back for u


  • #9
    Jayop
    Closed Accounts Posts: 17,388 ✭✭✭✭Jayop


    guil wrote: »
    It could be that your profile is set too high. Ring customer care.

    What does that mean?


  • #10
    burnsey1987
    Closed Accounts Posts: 212 ✭✭burnsey1987


    Jayop wrote: »
    What does that mean?

    Profile too high means that the speed is set higher than the line is capable of handling, it will always be dropping out.

    Are you connected by ethernet cable or only using the wi-fi? In the latter case it may or may not be a line drop, you might want to try logging into the router (typing 192.168.1.1 into your browser address bar), going to the wi-fi settings and changing the channel to something else if it is set as "auto".

    Is your router the older 556a type with the red symbols on the front?


  • #11
    Jayop
    Closed Accounts Posts: 17,388 ✭✭✭✭Jayop


    burnsey1987 wrote: »
    Profile too high means that the speed is set higher than the line is capable of handling, it will always be dropping out.

    Are you connected by ethernet cable or only using the wi-fi? In the latter case it may or may not be a line drop, you might want to try logging into the router (typing 192.168.1.1 into your browser address bar), going to the wi-fi settings and changing the channel to something else if it is set as "auto".

    Is your router the older 556a type with the red symbols on the front?

    That's the one alright.

    I ccan't get logged in though. Tried all the normal stuff, admin/admin admin/Password admin/VF-IRhg556 vodafone@vodafone.ie/broadband


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  • #12
    taytobreath
    Registered Users, Registered Users 2 Posts: 2,806 ✭✭✭taytobreath


    admin
    admin1234


  • #13
    Jayop
    Closed Accounts Posts: 17,388 ✭✭✭✭Jayop


    scratch that. It was vodafone/vodafone which I couldn't find on a vodafone website.

    Wifi was set to Auto so I changed it to channel 4 at random. Time will tell.


  • #14
    guil
    Registered Users, Registered Users 2 Posts: 10,534 ✭✭✭✭guil


    Jayop wrote: »
    scratch that. It was vodafone/vodafone which I couldn't find on a vodafone website.

    Wifi was set to Auto so I changed it to channel 4 at random. Time will tell.

    Wifi settings will make no difference to the connection syncing or not.


  • #15
    Jayop
    Closed Accounts Posts: 17,388 ✭✭✭✭Jayop


    guil wrote: »
    Wifi settings will make no difference to the connection syncing or not.

    If it's still at it I'll call them tomorrow so. Cheers!!


  • #16
    burnsey1987
    Closed Accounts Posts: 212 ✭✭burnsey1987


    guil wrote: »
    Wifi settings will make no difference to the connection syncing or not.

    I'm aware of that alright. The reason I suggested it was to see if the issue was intermittent sync or simply wifi drops


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