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online account self service not available

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  • 16-03-2016 4:34pm
    #1
    Bertl
    Registered Users Posts: 14 ✭


    Hello,

    could you be so kind please to confirm when ‘MyAccount’ will be available again?

    Since several days I receive this error message:
    'Sorry but this service is currently unavailable. Please try again in 30 minutes.'


    I'd prefer to adjust my contract details online and not to call someone...


    Thank you,
    as ever,
    R.


Comments

  • Options
    #2
    Liberty Insurance: Una
    Company Representative Posts: 163 Verified rep ✭Liberty Insurance: Una


    Bertl wrote: »
    Hello,

    could you be so kind please to confirm when ‘MyAccount’ will be available again?

    Since several days I receive this error message:
    'Sorry but this service is currently unavailable. Please try again in 30 minutes.'


    I'd prefer to adjust my contract details online and not to call someone...


    Thank you,
    as ever,
    R.
    Hi Bertl,

    Sorry your having difficulties online. We have referred this to our Internet Team to investigate. In the meantime would you like to PM me your details and I can see if I can help?

    Thanks
    Una


  • Options
    #3
    Bertl
    Registered Users Posts: 14 ✭Bertl


    Liberty Insurance: Una wrote: »
    Bertl wrote: »
    Hello,

    could you be so kind please to confirm when ‘MyAccount’ will be available again?

    Since several days I receive this error message:
    'Sorry but this service is currently unavailable. Please try again in 30 minutes.'


    I'd prefer to adjust my contract details online and not to call someone...


    Thank you,
    as ever,
    R.
    Hi Bertl,

    Sorry your having difficulties online. We have referred this to our Internet Team to investigate. In the meantime would you like to PM me your details and I can see if I can help?

    Thanks
    Una
    Thanks Una, 

    PM sent.

    FYI - when trying to log into my account the log in page jumps back to the start page, after a second attempt the mentioned error message appears. Tried with different hardware from different networks.


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