Amazon order missing "Free Gift"

Sundew

folks just looking for some advise here before I check out Amazon.
My husband and I ordered a trunki case ( kids item) and wooden toy from Amazon last week. A free backpack was supposed to be included with the trunki case.
Postman has just delivered the parcel 20 minutes ago and when I opened it the two items were there but the free backpack was not! We had specifically ordered on Amazon to get the free backpack for my little ones birthday next week.
I've just text my husband in work to get his Amazon details as it was ordered on his Account. I havnt looked at the site yet for queries about goods but will now as soon as I finish posting here.
What are the chances of getting the item that was advertised as being with the case?

intheclouds

Sundew wrote: »

What are the chances of getting the item that was advertised as being with the case?

chances?

Are you asking if Amazon will honour their advertised deal? Of course they will - why wouldnt they?

Speedwell

Was the order fulfilled by Amazon? Pretty good. Was the order fulfilled by a third party seller listed on Amazon? You might get some help out of Amazon if you call them and explain, but your mileage may vary.

Sundew

Thanks folks...problem has been solved!

foggy_lad

Sundew wrote: »

Thanks folks...problem has been solved!

Did you look inside the Trunki Case?

irelandrover

Sundew wrote: »

folks just looking for some advise here before I check out Amazon.
My husband and I ordered a trunki case ( kids item) and wooden toy from Amazon last week. A free backpack was supposed to be included with the trunki case.
Postman has just delivered the parcel 20 minutes ago and when I opened it the two items were there but the free backpack was not! We had specifically ordered on Amazon to get the free backpack for my little ones birthday next week.
I've just text my husband in work to get his Amazon details as it was ordered on his Account. I havnt looked at the site yet for queries about goods but will now as soon as I finish posting here.
What are the chances of getting the item that was advertised as being with the case?

Why would you post here before looking at their site?

Sundew

irelandrover wrote: »

Why would you post here before looking at their site?

IrelandRover: if you had cared to read the thread the problem was solved!!!
For the record I didn't have access to the Amazon site as I'm not a member and was waiting for my husband to contact me with his password!
As the " majority" of folks here are quite helpful bar the odd few I posted, whilst awaiting my husband to text me his Amazon details.
As far as I know there is no law against posting for feedback/ advise on boards!!!!!

Could a mod please close this thread now. Thanks :-)

nava

MOD: Closing thread.