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Deal with store or manufacturer?

Lau2976 · 2016-03-13 01:34:07

Apologies if this is the wrong place please feel free to move it as appropriate. I purchased a games console in June of last year, it has developed a fault. Do I return it to store or go straight to the manufacturer? I'm not sure where the stores legal responsibilities end.

13-03-2016 1:34am

#1

Lau2976

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Apologies if this is the wrong place please feel free to move it as appropriate.

I purchased a games console in June of last year, it has developed a fault. Do I return it to store or go straight to the manufacturer? I'm not sure where the stores legal responsibilities end.

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Comments

#2 13-03-2016 3:29am

L1011

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Your consumer rights rest with the retailer not the manufacturer. If the manufacturer is easier to deal with, by all means do; but if you need to enforce consumer rights its the retailer.

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