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BOA tightening system repair???

  • 11-03-2016 9:07pm
    #1
    meercat
    Registered Users, Registered Users 2 Posts: 4,848 ✭✭✭


    Have a pair of lake cycling shoes with a boa tightening system. Anyone know who could repair the ratchet tightening system which has given up the ghost.
    Dublin area. Cheers.


Comments

  • #2
    omri
    Registered Users, Registered Users 2 Posts: 1,704 ✭✭✭omri


    meercat wrote: »
    Have a pair of lake cycling shoes with a boa tightening system. Anyone know who could repair the ratchet tightening system which has given up the ghost.
    Dublin area. Cheers.

    I repaired my spesh s-works with boa thing twice already. Very easy, all you need is to take off that tightening cap, feed the new string where the old one was, tight a knot or two and put the cap back on and you're done. I got the replacement kit in the LBS and online that comes with the little tool to unscrew the adjustment mechanism.


  • #3
    Bambaata
    Registered Users, Registered Users 2 Posts: 4,134 ✭✭✭Bambaata


    Don't they offer a lifetime guarantee on them? Thought id read that somewhere when looking into the S-Works shoes before I got them


  • #4
    meercat
    Registered Users, Registered Users 2 Posts: 4,848 ✭✭✭meercat


    Bambaata wrote: »
    Don't they offer a lifetime guarantee on them? Thought id read that somewhere when looking into the S-Works shoes before I got them

    Emailed them yesterday and here is their response which was almost immediate.


    Dear Meercat

    Thank you for contacting Boa® Technology.

    Boa® Technology has a Dialed in for Life warranty program on all Boa laces and dials. All parts will be shipped with easy to follow instructions as well as the necessary tools.
    Boa’s warranty programs are supported with our standard black and white.

    You are using our L3 system in grey color.

    I would be happy to ship a repair kit for your Boa system if you can also include a complete shipping address.

    Let me know if you have questions!

    Thank you very much,

    Best Regards,

    Giulia

    Giulia Bonetti – Warranty EMEA
    Boa Technology GmbH
    Franz Kreutzbergerstr. 2
    A-5310 Mondsee

    office +43 6232 93080 200
    mobil +43 676 9002431
    warrantyEMEA@BoaTechnology.com

    www.BoaTechnology.com
    facebook.com/BoaEurope


    So it looks like they supply replacements foc. They sent me another email today to say they will be dispatched and should be with me within 5 working days. Great service and will update when they arrive.


  • #5
    meercat
    Registered Users, Registered Users 2 Posts: 4,848 ✭✭✭meercat


    Just to update for future reference to anyone else who has the same problem

    2 replacement lace systems arrived in the post today. That's a great service from boa.

    Thanks omri and bambatta for your most helpful replies and pointing me in the right direction.


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