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How to find the UAN number on the eir bill?

  • 10-03-2016 12:45pm
    #1
    spannerism
    Registered Users, Registered Users 2 Posts: 267 ✭✭


    Hi folks, 

    How does one find the UAN number on the eir bill? 
    I don't see it on my latest bills. 

    Thanks,
    spanner


Comments

  • #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    spannerism wrote: »
    Hi folks, 

    How does one find the UAN number on the eir bill? 
    I don't see it on my latest bills. 

    Thanks,
    spanner
    Hi spanner,


    Your UAN would usually be your eir account number. Please feel free to PM me and I will check this.


    Pamela 


  • #3
    sapphade
    Registered Users Posts: 72 ✭✭sapphade


    I have rang eir and they refuse to give me my UAN. Its like they are systematically blocking the customer from switching. I have spent more than 40 mins on the phone and nothing . I have searched back though my bills and its not on a single one of them . It is my understanding that they are legally obliged to provide it but under the UAN section of the bill it is left blank . I also looked for a complaints reference number and agent short code but have been completely fobbed off. I am out of contract I should be able to move or stay with whomever provider I choose !


    Sapphade


  • #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    sapphade wrote: »
    I have rang eir and they refuse to give me my UAN. Its like they are systematically blocking the customer from switching. I have spent more than 40 mins on the phone and nothing . I have searched back though my bills and its not on a single one of them . It is my understanding that they are legally obliged to provide it but under the UAN section of the bill it is left blank . I also looked for a complaints reference number and agent short code but have been completely fobbed off. I am out of contract I should be able to move or stay with whomever provider I choose !


    Sapphade
    Hi  sapphade,


    Your UAN would usually be located under your account number on your eir bill. If its not available on your bill I'll be able to assist you with this. Can you PM me your full name and account number?

    -Pamela 


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