Pure Telecom

keano25

Anyone else with this shower of chancers?

Having awful trouble for months with them, broadband constantly going down. Ring up and wait for ages to get through then your passed from pillar to post, Peter to Paul. Then your told I'll ring you back soon.. never get a call back.

They won't cancel as I'm in contract.

There closed then Saturday and Sunday so can't get through to them when it inevitably goes down on the weekend.

mcquaim

keano25 wrote: »

Anyone else with this shower of chancers?

Having awful trouble for months with them, broadband constantly going down. Ring up and wait for ages to get through then your passed from pillar to post, Peter to Paul. Then your told I'll ring you back soon.. never get a call back.

They won't cancel as I'm in contract.

There closed then Saturday and Sunday so can't get through to them when it inevitably goes down on the weekend.

God, I'm with them but I've had no issues thankfully!

I had issues with a router and one of Pure's support guys was so helpful..

I'm impressed with them but again I've not had issues at all..

keano25

Yeah I've had my router replaced.. new fiber line to house, eircom out to do a line test and everything was perfect they said. 100% Pure Telecoms end.

mcquaim

keano25 wrote: »

Yeah I've had my router replaced.. new fiber line to house, eircom out to do a line test and everything was perfect they said. 100% Pure Telecoms end.

You still using the Technicolor router?

It's a terrible yoke, I changed it to a Netgear D6400 and it's not bad at all...

keano25

Ya think its a technicolour one?

mcquaim

keano25 wrote: »

Ya think its a technicolour one?

It might be the problem, it's not a great router by any means...

That said, don't want suggesting to buy a new one if it doesn't cure your issue...

keano25

Just tried a Netgear.. no good.

mcquaim

keano25 wrote: »

Just tried a Netgear.. no good.

What model? Maybe it's not a VDSL2 router?

keano25

N600

mcquaim

keano25 wrote: »

N600

Think that is just an ADSL router?

toby2111

Whats the general opinion of Pure Telecom?Interested to read reviews of them as I'm considering switching phone and broadband to them...

mcquaim

toby2111 wrote: »

Whats the general opinion of Pure Telecom?Interested to read reviews of them as I'm considering switching phone and broadband to them...

I really can't fault them, I've had them for 7-8 months now and never had an issue or a drop!

I had a bit of an issue with a router I bought and one of their tech support guys was very helpful to me, went out of his way even.

I am approx 600m from the cabinet so it was always more than likely going to be good anyway. I get a consistent 86Mbps down and 19Mbps up so can't complain!

toby2111

Good to hear that. I rang a few providers and they all said my line can only hold max 40mbps,which is fine as I'm currently getting around 10 - 14 with Sky. Though the cabinet is less than 600 metres from me so maybe I'll get faster speeds. Was also looking at Digiweb and Vodafone but wife doesnt fancy Digiwebs VOIP phone as shes afraid it'll be tinny and sound strange like when she uses Viber. So at least thats a +1 for Pure Telecom!

mcquaim

toby2111 wrote: »

Good to hear that. I rang a few providers and they all said my line can only hold max 40mbps,which is fine as I'm currently getting around 10 - 14 with Sky. Though the cabinet is less than 600 metres from me so maybe I'll get faster speeds. Was also looking at Digiweb and Vodafone but wife doesnt fancy Digiwebs VOIP phone as shes afraid it'll be tinny and sound strange like when she uses Viber. So at least thats a +1 for Pure Telecom!

Put your phone number into this page and see what results you see:

http://business.digiweb.ie/linechecker/

My package with Pure is BB & Phone for €50pm, it used be €45 in the beginning I think.

toby2111

Yeh,its coming up with this-
Exchange Code: Unknown

DSL Enabled: Yes - 20 MB

NGB Enabled: Yes - 20 MB

Fibre Enabled: Yes - 40 MB

LLU Enabled: No

So, 40 mbps seems right. Package they are offering is €39 for 3 months then €47/month on 18 month contract. Unlimited broadband,anytime calls to landlines and 50 anytime mins to mobiles.

mcquaim

toby2111 wrote: »

Yeh,its coming up with this-
Exchange Code: Unknown

DSL Enabled: Yes - 20 MB

NGB Enabled: Yes - 20 MB

Fibre Enabled: Yes - 40 MB

LLU Enabled: No

So, 40 mbps seems right. Package they are offering is €39 for 3 months then €47/month on 18 month contract. Unlimited broadband,anytime calls to landlines and 50 anytime mins to mobiles.

Yeah, 40 must be your limit alrite as mine says 100MB on the fibre line.

toby2111

40 is fine for me,though its strange its not more as I'm pretty close to the cabinet.
Has your broadband ever dropped or been interrupted?Are speeds consistent or do they slow in the evenings?Any problems with phone calls?

mcquaim

toby2111 wrote: »

40 is fine for me,though its strange its not more as I'm pretty close to the cabinet.
Has your broadband ever dropped or been interrupted?Are speeds consistent or do they slow in the evenings?Any problems with phone calls?

No, it's been rock solid constantly for me! I haven't noticed any drops or slowdown thankfully.. It's pretty much peak time now and I just added a screenshot from speedtest on my iPhone, still flying..

I watch a lot of online streams and play a good bit of online games and work from home 4 days a week as a software developer and it's never let me down!

I'm not saying this is always going to be the same for everyone but as with any ISP, some lines are good and some not..

If you currently don't have many issues on your line id say it will be fine afterwards also!

toby2111

Wow,thats impressive speed!
My Sky broadband has been fairly good recently,staying anywere from 10 - 14 mbps. Was poor about a year ago but has been good lately.I presume Pure dont block some of those streaming sites that other providers supposedly do?

mcquaim

toby2111 wrote: »

Wow,thats impressive speed!
My Sky broadband has been fairly good recently,staying anywere from 10 - 14 mbps. Was poor about a year ago but has been good lately.I presume Pure dont block some of those streaming sites that other providers supposedly do?

Nothing blocked that I use anyway!

toby2111

Thought I read that some providers block some streaming or torrent sites.
Do you happen to know what some of the call charges are?They've nothing on their site and will be closed now until Tuesday. Just wondering how much mobile calls are?And calls to USA(landline and mobile). Maybe they sent you a list of charges when you signed up?

mcquaim

toby2111 wrote: »

Thought I read that some providers block some streaming or torrent sites.
Do you happen to know what some of the call charges are?They've nothing on their site and will be closed now until Tuesday. Just wondering how much mobile calls are?And calls to USA(landline and mobile). Maybe they sent you a list of charges when you signed up?

Sorry, don't know that but I don't use my landline for mobiles, only for work..

PUREfustration

If you are looking for pure disappointment and pure frustration then Pure Telecom truly delivers, if you are looking for Fibre Broadband, keep looking.

I was pleasantly surprised to hear from one of their field sales reps that Fibre Broadband with 1000 Mb/s is newly available in my area (Cork City). That speed was the only reason I decided to switch. The sales rep assured me that the offer really is for 1000 Mb/s, newly developed network on my street, limited connections per street, act fast or there will be no spot left (20 sockets per street). I silence the little voice in the back of my head that said it s too good to be true, don t do it and signed the contract.

Since the current connection was on my roommates name, she cancelled her contract, just in case. A few days later, after signing, a letter arrives confirming the order with another page with the Universal Account Number on it.

A few weeks go by and nothing, suddenly no more internet, the contract with the previous ISP was terminated. So I check the letter again they sent me and on the second page, with the UAN, the mention that there is an issue with the order and I should contact them and they will also contact me regarding the issue. Of course, they never did and I wasn t aware of a problem since I thought the letter was just a confirmation of the order.

So this is about 3-4 weeks after the sign up. The next business day I call their customer service, they tell me the UAN is incorrect. After checking that the UAN is correct, I call back and then they need the line phone number to process the order. I give them that as well. A few more days pass and I call them again since no one called me back, although they said they will.

Now they tell me that they need to take ownership of the landline from Eir since there isn t an active contract on the line, it goes back to Eir. This process can take up to 21 days. I politely asked to escalate this since I without internet and I ordered over a month ago. The customer care agent promises to deal with it and call me back. Of course he didn t call me back. Actually none of the agent did, although they all promised to do so.

2 days later I call again to check if all is good now with the activation. Finally some light at the end of the tunnel- all good on the back-end and I even have an appointment for a technician to come and set it up. He was supposed to come in 2 weeks. Again I asked to escalate and get me a better date since I m without internet for 2 weeks now and don t want to wait another 2.

Just in case, I send a complaint to their complaints email in hopes of getting a faster installation time describing my whole ordeal thus far. I get a response where I m told that 1000 Mb/s isn t available at my address, best they can do is 70! 70 Mb/s !!!??? That s 3 times slower than I had, why would I want that? I ask if they can at least match the speed I had but they can t even do that.

I cancelled the order now. In short: sales rep will lie to you; if something is wrong, they will not call you; if they say they will call you back, they will not (customer service). Worst customer experience ever. Will never consider to use any of their services in the future and will try to warn as many potential new customers as I can.

It s a bit long now but I hope it helps someone to make a better decision than I did.

TheDriver

Sales reps always seem to be less than truthful, a quick google should be done to verify any info they give. Unfortunately not exclusive to pure

degsie

PUREfustration wrote: »

If you are looking for pure disappointment and pure frustration then Pure Telecom truly delivers, if you are looking for Fibre Broadband, keep looking.

You registered for two posts, exactly the same... Don't happen to be a rep for another provider?

arrianalexander

TheDriver wrote: »

Sales reps always seem to be less than truthful, a quick google should be done to verify any info they give. Unfortunately not exclusive to pure

Ya 100% agreed sales reps are sales people , this misinformation or over selling isnt exclusive to pure , not justifying the.behaviour just its the way it is... Like the sales guy in the shop who has the exact model at home