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Where can I make a complaint?

Poco90 · 2016-03-04 11:03:05

Hi, I have made 3 attempts to resolve an issue with my final bill. On the last two calls I was given the run around. At this stage I would like to make a complaint and possibly speak to someone that can resolve the issue, without having to explain everything each time I phone. TIA, Poco

04-03-2016 11:03am

#1

Poco90

Registered Users, Registered Users 2 Posts: 159 ✭✭

Join Date: January 2007

Posts: 134

Hi,
I have made 3 attempts to resolve an issue with my final bill. On the last two calls I was given the run around. At this stage I would like to make a complaint and possibly speak to someone that can resolve the issue, without having to explain everything each time I phone.
TIA,
Poco

0

Comments

#2 04-03-2016 11:26am

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

Poco90 wrote: »

Hi,
I have made 3 attempts to resolve an issue with my final bill. On the last two calls I was given the run around. At this stage I would like to make a complaint and possibly speak to someone that can resolve the issue, without having to explain everything each time I phone.
TIA,
Poco

Hi Poco90,

I'm very sorry to hear you feel this way. I'm more than happy to look into this today should you wish to PM me your query and account details.
If you wish you can log a formal complaint here https://www.eir.ie/logacomplaint.jsp

Pamela

0
#3 04-03-2016 11:42am

Poco90

Registered Users, Registered Users 2 Posts: 159 ✭✭

Join Date: January 2007

Posts: 134

Thanks Pamela. PM sent.

0
#4 04-03-2016 10:59pm

Poco90

Registered Users, Registered Users 2 Posts: 159 ✭✭

Join Date: January 2007

Posts: 134

Thank you Pamela for sorting this out for me.

0
#5 07-03-2016 11:50am

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

No problem Poco90 more than happy to help with this

Pamela

0