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Last Week's Top Five Queries Week Ending 15.02.2016 - 21.02.2016

  • 22-02-2016 10:56am
    #1
    Irish Water: Niall
    Closed Accounts Posts: 310 ✭✭


    Q1: I just had my meter installed and my wall was damaged. Who can I contact?


    If you could provide us with the following details via PM, we can certainly look into this matter:

    -          Name;
    -          Address; and
    -          Contact Number.

    Q2: Water grant.


    As an occupier of a property, by registering your details, you will be eligible to apply for the 100 euro Water Conservation Grant for 2016, more information on this will be determined in due course.

    Households who do not register with Irish Water will receive a default bill for 260 euro per year per dwelling and will not be eligible to apply for the 100 euro water conservation grant.
     
    Q3: Text message about overdue bills despite direct debit.


    We would be more than happy to investigate this matter for you. Please send the following details via PM:

    - Name;
    - Address; and
    - Contact Number.
    Thanks in advance.

    Q4: I’m being charged for two addresses. Is this correct?

    Hi

    Thanks for getting in touch.

    In order to update your details, you can contact us on 1890 448 448. Alternatively, we can investigate this matter on your behalf if you provide the following details by PM:

    - Name;
    -Address;
    -Contact number; and
    -Confirmation that you are the account holder.
     
    Q5: Notice of meter installation.


    [font=Calibri, sans-serif]When work has been approved for an area, notification will be sent two weeks prior to the scheduled works, with a reminder sent to households three days before work begins. However, while we do endeavour to notify each area of works, due the nature of schedules, this may not always be possible.[/font]


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