Accident/phone call

horse7

My friend had an unusual phone call after a car accident. About 30 minutes after the accident she had a phone call from supposedly the other drivers insurance company,asking what had happened. Is this possible?

Atlantic Dawn

Did they give out the phone number to them? Are they insured by the same insurer? Did your friend give their policy number to the other person?

horse7

Phone number not given,different insurance companies,policy details exchanged.

Atlantic Dawn

Were they ever insured by the other parties insurer?

horse7

No, I just thought it strange that someone else,s insurance company would call,or even be able to get someone's phone number that quick. I would have thought the insurance companies would communicate with each other, and their own clients.

omega666

horse7 wrote: »

No, I just thought it strange that someone else,s insurance company would call,or even be able to get someone's phone number that quick. I would have thought the insurance companies would communicate with each other, and their own clients.

I was in a small accident (other party's fault) a few years ago and we had agreed to handle it outside of insurance.
The next day i got a call from the other party's insurance company. He had obviously informed them just in case and they rang me asking me what had happened and was i ok, I got the feeling they were just fishing to see i was injured and going to put in a big claim!

seagull

Did they just exchange insurance details, or phone numbers as well? It could be that the other person called their insurance company and passed on all details.

biko

Let her own insurer handle everything. That's what she pays them for.
She can probably find info on her insurer's website or just ring and tell them.

This is for Liberty
https://www.libertyinsurance.ie/blog/hit-from-behind-what-to-do-when-you-have-a-car-accident/

ironclaw

horse7 wrote: »

My friend had an unusual phone call after a car accident. About 30 minutes after the accident she had a phone call from supposedly the other drivers insurance company,asking what had happened. Is this possible?

Ask them for their number and ring them back. I'd be pretty suspect of a call that quick, especially if it was outside office hours. Or just refer them to your insurer, its what you pay them for anyway. I wouldn't get into any details with another insurer on the phone, its all recorded and you could be setting yourself up for a huge fall.

To Elland Back

Nothing sinister. The other party probably phoned the accident in to their insurer with their version of events. They then rang your friend to hear the other side. If the other person's insurer felt their policyholder was liable, they'll be looking to settle promptly to minimise the loss by arranging repairs, courtesy vehicle etc.

I would be EXTREMELY surprised if the call was anything but courteous and looking to sort things out. They certainly wouldn't be ringing to badger your friend in to accepting responsibility

To Elland Back

biko wrote: »

This is for Liberty
https://www.libertyinsurance.ie/blog/hit-from-behind-what-to-do-when-you-have-a-car-accident/

Could Liberty not fix that for their Irish customers? Call 911 and the Police??? State Laws vary???

Shocking insurer to deal with after an accident.

horse7

seagull wrote: »

Did they just exchange insurance details, or phone numbers as well? It could be that the other person called their insurance company and passed on all details.

No phone numbers exchanged.

horse7

ironclaw wrote: »

Ask them for their number and ring them back. I'd be pretty suspect of a call that quick, especially if it was outside office hours. Or just refer them to your insurer, its what you pay them for anyway. I wouldn't get into any details with another insurer on the phone, its all recorded and you could be setting yourself up for a huge fall.

Call made outside office hours.

To Elland Back

horse7 wrote: »

No phone numbers exchanged.

Then it is odd

horse7

Upon further research it seems the drivers had a common link. They both had a connection to a local school ,and the parents had each other's phone numbers.

pa990

if you're suspicious of any phone call from any agency, just ask them to write to you.

if the person is genuine, they will have your address, and will have no problem doing so.
if they are dodgy, they might not have your address, and will be reluctant to write.

simples

horse7

The suspicion is that the driver rang ,under the pretense that it was the insurance company. Which is probably illegal.

ironclaw

horse7 wrote: »

The suspicion is that the driver rang ,under the pretense that it was the insurance company. Which is probably illegal.

Possibly but its pointless. The evidence is inadmissible as they would need to admit they posed as an insurance company and obtained it under such pretenses. Personally I'd pursue it, it's a serious offence and I'd be making sure it was the insurance company who rang.

Iderown

A possibly related observation.

I don't drive frequently. I don't use my mobile phone a lot. As far as I know, I have told only my wife the phone number.

Last two days I have had spam phone calls (unanswered, of course) to my moblie phone while I was driving. The car, a recent model Ford Fiesta, has a mobile phone detector wired into its audio system.
The originator of the calls seems to be a UK outfit offering laser vision correction. I'm in the North. I have not had similar spam calls while outside the car or at home.

Any similar reports?

horse7

Totally unrelated.